OKLAHOMA CITY, July 15, 2015 /PRNewswire/ -- Oklahoma Gas
and Electric Company (OG&E) has been recognized in the J.D.
Power and Associates' 2015 Electric Utility Residential Customer
Satisfaction StudySM, ranking highest in customer
satisfaction among large utilities in the South for the third
consecutive year.
J.D. Power uses six categories to measure customer
satisfaction—power quality & reliability; price; billing and
payment; corporate citizenship; communications; and customer
service.
OG&E's overall score of 710 was 14 points higher than last
year. Besides the first overall ranking, OG&E came in third
nationally among others in the large segment, and 12th
nationally among all electric utilities.
"I'm very proud of our employees who made this recognition
possible," said Sean Trauschke,
President and CEO of OGE Energy Corp., parent company to
OG&E."This award is a testament of how we strive for
consistently maintaining a customer focus in everything we do."
The 2015 study is based on responses from 102,525 online
interviews conducted from July 2014
through May 2015 among residential
customers of the 140 largest electric utility brands across
the United States, which
collectively represent nearly 97 million households.
Headquartered in Westlake Village,
Calif., J.D. Power is a global marketing information
services company providing performance improvement, social media
and customer satisfaction insights and solutions. The company's
quality and satisfaction measurements are based on responses from
millions of consumers annually. For more information on car reviews
and ratings, car insurance, health insurance, cell phone ratings,
and more, please visit jdpower.com. J.D. Power is a business unit
of The McGraw-Hill Companies.
OG&E, a subsidiary of Oklahoma
City-based OGE Energy Corp. (NYSE: OGE), serves more than
817,000 electric customers in Oklahoma and western Arkansas.
OG&E web site: www.oge.com
OG&E Twitter: @OGandE
OG&E Facebook: www.facebook.com/ogepower
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SOURCE OGE Energy Corp.