Accenture Launches Offering to Help Health Insurers Enhance the Customer Experience and Deliver Long-Term Growth
September 28 2016 - 7:15AM
Business Wire
Accenture’s Health Experience Platform – a
Salesforce Fullforce Solution – leverages cloud, mobile, social,
IoT and data science technologies to accelerate business
transformation
Accenture (NYSE:ACN) has introduced the Accenture Health
Experience Platform, a suite of intelligent, cloud-based services
designed to help health insurers deliver seamless customer
experiences and increase long-term growth.
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The Accenture Health Experience Platform – a Salesforce
Fullforce solution for healthcare – helps payers provide members
with personalized services while improving their operational
efficiencies. The platform has the ability to evolve to meet
customers’ changing needs, as new applications and supplementary
services are added.
“In an increasingly competitive environment, health insurers
need to deliver effective interactions with consumers that are
supported by personalized insights, prompt service and seamless
hand-offs between personnel,” said Scott Brown, managing director
of payer consulting at Accenture. “The Accenture Health Experience
Platform will help health insurance companies effectively deploy
consumer strategies, facilitate better interactions and enhance
economic outcomes.”
The Accenture Health Experience Platform comprises three
evidence-based modules that support the full consumer experience –
from enrollment through ongoing services and renewal – to help
health insurers deliver improved member and economic outcomes.
These solutions use Salesforce’s Customer Success Platform,
including Health Cloud, to redefine how companies incorporate the
customer into the development, launch and support of their
initiatives. The three modules are:
- Service Experience: The
Accenture Service Agent Solution provides a holistic view of each
member with an agent dashboard, multichannel service capabilities
and access to guided scripts and features to reduce handle time.
The module helps increase first-call resolution by providing
personalized recommendations, tailored to each member, based on
insights captured across various functions.
- Consumer Experience: The
Accenture Customer Solution helps consumers compare plans, secure
quotes, personalize options and access benefit information. The
portal offers various self-service tools, such as an individual
health dashboard, multichannel service support, claims submissions
and personalized communications based on member interactions.
- Broker Experience: The Accenture
Broker Solution provides multi-channel tools for brokers to help
compress the sales cycle and enhance broker satisfaction. A
dashboard helps brokers monitor automated workflows, service
requests and sales information, such as their commissions and book
of business.
With the launch of Accenture’s Salesforce Fullforce Solution,
payers can transform their businesses through faster, more
predictable deployments and improve interactions with
customers.
“The Accenture Health Experience Platform will help health
insurers connect with their customers in entirely new ways,” said
Kori O’Brien, senior vice president, Partner Marketing &
Solutions, Salesforce. “By working closely with Accenture, a
Salesforce Fullforce Solution Partner, we help our customers
benefit from the company’s proven industry expertise with
Salesforce’s Customer Success Platform.”
Accenture has one of the industry’s largest practices of
Salesforce certified consultants that provide extensive industry
knowledge and customer relationship management expertise for
clients that have chosen cloud computing solutions. Accenture was
one of the first global companies to establish a strategic alliance
partnership with Salesforce and today has leading capabilities with
more than 8,100 professionals skilled in Salesforce.
Salesforce Fullforce Solutions
Salesforce Fullforce Solutions are systems integrator or
consulting partner offerings recognized for their specialization in
priority Salesforce industries and other key solution areas.
Fullforce Solution partners have demonstrated proven expertise and
customer success, and receive Salesforce go-to-market support,
executive sponsorship and guidance as part of the Salesforce
Partner Program.
About Accenture
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining unmatched
experience and specialized skills across more than 40 industries
and all business functions – underpinned by the world’s largest
delivery network – Accenture works at the intersection of business
and technology to help clients improve their performance and create
sustainable value for their stakeholders. With more than 375,000
people serving clients in more than 120 countries, Accenture drives
innovation to improve the way the world works and lives. Visit us
at www.accenture.com.
Accenture is a leader in helping organizations move to the cloud
to take advantage of a new era of service delivery and flexibility,
where applications, infrastructure and business processes are
brought together and delivered As-a-Service. Accenture’s Cloud
First agenda offers comprehensive, industry-focused cloud services
including strategy, implementation, migration and managed services,
and assets including the Accenture Cloud Platform that can drive
broader transformational programs for clients. Accenture has worked
on over 20,000 cloud computing projects for clients, including
three-quarters of the Fortune Global 100, and has more than 31,000
professionals trained in cloud computing.
Salesforce, Fullforce and others are trademarks of
salesforce.com, inc.
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AccentureJenn Francis, +
1-630-338-6426jennifer.francis@accenture.com
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