ATLANTA, May 23, 2016 /PRNewswire/ -- Georgia Power has
opened a new, state-of-the-art Social Media Center to meet the
increasing demand for social media engagement and enhance customer
service and communication. Housed at the company's Atlanta headquarters, the center is an
advanced social media resource located near the Georgia Power Storm
Center, facilitating fast and accurate social media communication
with customers during severe weather.
"Our goal every day is to make it as easy as possible for our
customers to engage with us, while providing them with world-class
customer service on every platform," said Louise Scott, vice president of customer service
for Georgia Power. "This new center brings all of our social media
resources under one roof, with the latest technology, improving our
ability to quickly collaborate, solve problems and respond to our
customers day and night."
Georgia Power already engages with customers more than 6,000
times per month on social media, quickly helping with billing and
service questions, payment options and more. In addition, social
media representatives online every day with customers offer useful
energy efficiency advice; valuable rebates and incentives; guidance
on solar energy; electrical safety tips and resources such as My
Power Usage.
The Social Media Center's advanced technology includes
simultaneous display of multiple social media feeds; live social
streaming to field reps; interactive SMART boards; wireless audio
conferencing and instant sharing of desktops/tablets to multiple
displays. In addition, the company uses advanced digital tools to
better respond to most customer inquiries on social media within 10
minutes and online chat requests in under a minute.
Georgia Power's primary social media platforms are Twitter
(@GeorgiaPower) and Facebook (facebook.com/georgiapower), with
channels featuring engaging, useful content and prompt,
professional customer assistance. The new center builds on the
company's full suite of communication platforms, including:
OnGeorgia.org, GeorgiaPower.com and telephone options.
The Georgia Power Social Media Center is fully staffed Monday
through Friday from 7 a.m. to 7 p.m.
and around the clock during severe weather. In addition to
connecting with the company on social media, customers can log in
to their GeorgiaPower.com account or by telephone. Georgia-based customer service representatives
are available 24 hours a day for residential customers at
888-660-5890.
About Georgia Power
Georgia Power is the largest
subsidiary of Southern Company (NYSE: SO), one of the nation's
largest generators of electricity. Value, Reliability,
Customer Service and Stewardship are the cornerstones of the
company's promise to 2.5 million customers in all but four of
Georgia's 159 counties. Committed
to delivering clean, safe, reliable and affordable energy at rates
below the national average, Georgia Power maintains a diverse,
innovative generation mix that includes nuclear, 21st century coal
and natural gas, as well as renewables such as solar, hydroelectric
and wind. Georgia Power focuses on delivering
world-class service to its customers every day and the company is
consistently recognized by J.D. Power and Associates as an industry
leader in customer satisfaction. For more information, visit
www.GeorgiaPower.com and connect with the company on Facebook
(Facebook.com/GeorgiaPower) and Twitter
(Twitter.com/GeorgiaPower).
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SOURCE Georgia Power