DALLAS, June 22, 2016 /PRNewswire/ -- The
International Customer Management Institute has named Raytheon
Professional Services LLC, a subsidiary of Raytheon Company (NYSE:
RTN), Best Multilingual Support provider. ICMI, which issues the
annual Global Contact Center Awards, recognized the outstanding
multilingual support provided by the RPS global customer service
center in Barcelona, Spain.
The RPS center provides global clients with training
administration services and logistical support across Europe, the Middle
East and Africa. The
service center team consists of 35 agents supporting 23 markets in
at least 20 languages. A variety of cultures and languages are
represented to ensure each client receives "local" and
highly-culturally-attuned service.
"These awards recognize organizations that provide multilingual
support to their customer base using best-in-class service models,
and underscore Raytheon's training administration expertise," said
Margaret Moran, head of Shared
Services, Raytheon Professional Services, EMEA.
"This year's winners emerged from a record number of entrants
and battled a particularly fierce field of competition," said
Justin Robbins, community director
at ICMI. "They represent nothing short of excellence and are true
pioneers in the contact center industry."
For 12 years, the ICMI Global Contact Center Awards Program has
been the most comprehensive awards program dedicated to the to the
customer management industry. For more information about the awards
and winners visit
http://www.icmi.com/Resources/Contact-Center-Awardshttp://www.icmi.com/Resources/Contact-Center-Awards.
About Raytheon Professional Services
To learn more
about RPS's proven, award-winning learning services for
high-consequence business environments, visit us online.
About Raytheon
Raytheon Company, with 2015 sales of
$23 billion and 61,000 employees, is
a technology and innovation leader specializing in defense, civil
government and cybersecurity solutions. With a history of
innovation spanning 94 years, Raytheon provides state-of-the-art
electronics, mission systems
integration, C5ITM products and services,
sensing, effects, and mission support for customers in more than 80
countries. Raytheon is headquartered in Waltham, Massachusetts. Follow us on Twitter
@Raytheon.
Media Contact
Pritesh
Pancholi
+44 1159 457 287
iispr@raytheon.com
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SOURCE Raytheon Company