Southwest Airlines Experiencing Tech Outage
July 20 2016 - 5:50PM
Dow Jones News
Southwest Airlines is experiencing a tech outage, affecting
multiple technology systems and grounding some planes.
"We have a team of experts working diligently to resolve the
technical issues and their efforts have systems gradually coming
back online," the company said. The airline said it expects to
continue to move toward normal operations but that it will take
time. "We are now managing flight delays across our system, with a
temporary ground stop in place for those flights that have not left
the gate," Southwest said.
As the outage took down the company's website, Southwest had
used Twitter to communicate the outage. "We have all hands on deck
investigating," and are "working diligently toward a fix," the
company said in a series of tweets. The problems started earlier
Wednesday afternoon.
David Sonders, a passenger from Chicago stuck on a delayed
flight, said his plane's "pilot said that things are 'slowly
getting better.'"
Vinz Karl, flying to St. Louis from Kansas City, Mo., said his
flight recently received permission to take off. "Can't blame them
for a tech issue," he said.
"We're seeing some systems coming back slowly," Southwest said
in a recent tweet.
Write to Lisa Beilfuss at lisa.beilfuss@wsj.com
(END) Dow Jones Newswires
July 20, 2016 17:35 ET (21:35 GMT)
Copyright (c) 2016 Dow Jones & Company, Inc.
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