ASM Research Awarded $286 Million Contract to Help Support VA IT Service Desk
September 20 2016 - 6:57AM
Business Wire
ASM Research (ASM), an Accenture Federal Services Company, has
been awarded a contract from the U.S. Department of Veterans
Affairs (VA) to support the National Service Desk (NSD) – a key
component of the Department’s MyVA strategy for improving VA
employee experience across the enterprise. The contract has a
nine-month, $36.5 million base period with three, one-year options.
The contract value is capped at $286 million.
NSD provides front-line support for IT services, systems and
operations for more than 350,000 VA employees.
Under the terms of the contract, ASM will:
- Operate around-the-clock, nationwide
support services to enhance VA employee experience
- Implement self-service solutions to
improve client experience and accelerate resolution times
- Use analytics and dashboards to drive
enterprise service quality and management transparency
“We look forward to strengthening service desk support so VA
employees can devote even more time to serving our veterans,” said
Jim Traficant, president of ASM Research and a managing director at
Accenture Federal Services. “It’s an honor to partner with the VA
to help transform the VA employee experience. Together, we’re
helping deliver the MyVA promise to our veterans.”
ASM also is working with the VA to support the Continuous
Readiness in Information Security Program (CRISP) to reduce
information security risks across VA programs and systems, as well
as the enterprise Health Management Platform (eHMP), which is
enabling the modernization of the VA’s clinical infrastructure,
delivering DoD-VA interoperability, and modernizing the clinical
user experience.
About ASM Research
ASM Research, an Accenture Federal Services Company, is a
leading solutions integrator focused on using information and
technology to solve real-world problems for the federal government.
Our core competencies lay in human capital systems and support,
healthcare IT, enterprise IT systems, and cybersecurity. Our
experts apply the latest technologies and industry methodologies to
project management, analytical, personnel training and force
structure, healthcare, and education challenges. For more than
three decades, ASM has been committed to our clients´ missions and
has repeatedly produced extraordinary results. Its home page is
www.asmr.com.
Accenture Federal Services, a wholly owned subsidiary of
Accenture LLP, is a U.S. company with offices in Arlington,
Virginia. Accenture’s federal business has served every
cabinet-level department and 30 of the largest federal
organizations. Accenture Federal Services transforms bold ideas
into breakthrough outcomes for clients at defense, intelligence,
public safety, civilian and military health organizations.
About Accenture
Accenture (NYSE:ACN) is a leading global professional services
company, providing a broad range of services and solutions in
strategy, consulting, digital, technology and operations. Combining
unmatched experience and specialized skills across more than 40
industries and all business functions – underpinned by the world’s
largest delivery network – Accenture works at the intersection of
business and technology to help clients improve their performance
and create sustainable value for their stakeholders. With more than
375,000 people serving clients in more than 120 countries,
Accenture drives innovation to improve the way the world works and
lives. Visit us at www.accenture.com.
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ASM ResearchKatelyn Meeks, +
1-703-645-0420katelyn.meeks@asmr.comorAccentureMyra Oppel, APR, +
1-703-947-1268Mobile: +
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