Concord Group Insurance Completes Accenture Duck Creek Software Upgrade to Improve Property and Casualty System Performance
September 29 2015 - 8:03AM
Business Wire
Updated software enhances operations and
service to customers and supports business growth
Concord Group Insurance has upgraded its current Accenture Duck
Creek policy software from Accenture (NYSE:ACN) to take advantage
of the latest features to optimize their four personal lines of
business: automobile, mass automobile, dwelling fire and
homeowners. The Northeast regional insurer will use the technology
advancements to pursue new revenue opportunities and help reduce
product development costs in addition to improving the services it
provides to customers and independent agents throughout Maine,
Massachusetts, New Hampshire and Vermont.
The Concord Group will also benefit from technical and feature
upgrades to the industry-leading Accenture Duck Creek Rating engine
and Accenture Duck Creek Templates included in the comprehensive
policy software. The updated system supports pricing accuracy and
enables regulatory compliance through the pre-configured
bureau-based content within the 10,000 ISO/NCCI policy forms.
The software upgrade was completed by an integrated team
consisting of Concord Group’s IT staff, Accenture Duck Creek
insurance experts, and technicians from Accenture Duck Creek
delivery partner Syntel, who will also assist Concord’s in-house
team with ongoing system maintenance.
“We’ve been using the Duck Creek policy software for years and
the latest capabilities made it very compelling to upgrade to help
us grow our business,” said Michael P. Capozza, vice president –
IT, Concord Group Insurance. “With the newest version of Duck Creek
software in place, we’ll gain operational efficiencies and see
improved response times that will help us better serve our
customers and independent agents, now and in the future.”
“Any software upgrade poses challenges, but with the right team,
business disruption can be managed to minimize risk and cost,” said
Michael A. Jackowski, global managing director, Accenture Duck
Creek. “We’re so pleased to have worked with the Concord Group and
Syntel teams on this successful policy upgrade implementation that
will help streamline administration processes, increase flexibility
in product management and add value to the business and their
customers.”
Accenture Duck Creek Policy and Rating are included in a suite
that also incorporates claims and billing software. The
configurable software is designed to work independently or as a
combined unified approach to manage all aspects of the P&C
insurance lifecycle. Value can be attained via on-premise software
or Duck Creek On-Demand, a Software as a Service model.
About Concord Group Insurance
Concord Group Insurance (www.concordgroupinsurance.com) is one
of the largest writers of personal and commercial insurance in New
England and employs over 160 people in New Hampshire. In business
since 1928, Concord Group has consistently earned an A (Excellent)
rating from A.M. Best Company, a national insurance rating
organization.
About Accenture
Accenture is a global management consulting, technology services
and outsourcing company, with more than 358,000 people serving
clients in more than 120 countries. Combining unparalleled
experience, comprehensive capabilities across all industries and
business functions, and extensive research on the world’s most
successful companies, Accenture collaborates with clients to help
them become high-performance businesses and governments. The
company generated net revenues of US$31.0 billion for the fiscal
year ended Aug. 31, 2015. Its home page is www.accenture.com.
Accenture Duck Creek delivers functionality-rich P&C
insurance software on-premise or via Duck Creek On-Demand, a
Software as a Service model. The best of breed software can be
implemented independently or via a combined approach to handle the
needs of insurers of all sizes. The integrated core software
optimizes outcomes through streamlined operations, shared data, and
consistent functionality, enabling clients to meet today’s business
demands and leverage tomorrow’s opportunities. For more
information, visit www.accenture.com/duckcreek.
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version on businesswire.com: http://www.businesswire.com/news/home/20150929005266/en/
AccentureJulie Bennink, +
1-312-693-7301julie.l.bennink@accenture.comorMelissa Volin, +
1-267-216-1815melissa.volin@accenture.com
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