COLUMBIA, Md., Dec. 3, 2014 /PRNewswire/ -- ServiceBench, a
leading provider of integrated service management solutions,
announced a new self-service platform offering leading retailers
and manufacturers comprehensive reporting and analytics
capabilities. To support this solution, ServiceBench has selected
MicroStrategy® Incorporated (Nasdaq: MSTR), a leading worldwide
provider of enterprise software platforms. After substantial
research and product comparisons, ServiceBench selected
MicroStrategy for its comprehensive analytics capabilities, scale,
and flexibility integrating with the ServiceBench
platform.
This powerful solution delivers a myriad of benefits for OEMs
using ServiceBench.
- Robust dashboards. Visual graphics.
With a few clicks, users can gain access to their data to generate
robust dashboards and vibrant reporting graphics to make
analytically-driven business decisions.
- Works across devices. Since 2010, the
ServiceBench platform has been accessible across multiple platforms
including mobile devices. The new analytics tool provides an
optimized experience on a desktop, iPad, iPhone, or Android
device.
- Sophisticated tool. Simple to use. The
self-service environment is built with user-friendly features and
intuitive applications requiring limited need for training.
- Real-time business decisions. Whether
it's analyzing service provider performance, product quality, or
speed of delivery, end users have the ability to extract and apply
data, guiding important business outcomes and improving the
customer experience.
"Quality is everything to Whirlpool. The new ServiceBench
analytics platform takes volumes of behind-the-scenes data and
effortlessly interprets emerging trends, gaps, and efficiencies
which enable us to take and refine our internal processes to
deliver progressive services and products to our
customers. It's proven to be a very intuitive and
insightful tool," said Jim Packer,
Whirlpool's GM of Customer Care.
"This integration was an initial step in an overall strategy to
help our clients make nimble, real-time decisions based upon a vast
amount of service data. Merging analytics into our transactional
process provides efficiencies and cost savings for our clients as
well as a platform for rapid product expansion," commented
Louis Rose, Vice President &
Co-Founder of ServiceBench.
"The integration of the ServiceBench platform with MicroStrategy
delivers self-service analytics to more business people in
enterprise organizations, empowering them with the ability to
explore data and share insights in minutes," said Paul Zolfaghari, President, MicroStrategy
Incorporated. "Unlike most implementations of stand-alone
self-service tools that remain limited to teams or departments,
MicroStrategy provides trusted, governed data discovery within a
comprehensive enterprise analytics platform -- a
best-of-both-worlds approach."
About ServiceBench
ServiceBench, an Asurion company,
is a leading provider of service management solutions that
integrate post-sales service activities including management of
service calls, field service, parts, claims and service
contracts. The ServiceBench system easily enables service
transactions between manufacturers, retailers and extended warranty
providers with their network of parts suppliers, distributors, and
service providers. Robust Analytics utilize historical data
combined with predictive modeling to drive the best outcome on
service transactions. This data will also drive future
behavior, forecast failures and predict service needs while
providing guidance to users. ServiceBench solutions provide the
essential foundation to manage the service chain for profit and
competitive advantage. For more information visit
www.servicebench.com
About MicroStrategy Incorporated
Founded in 1989,
MicroStrategy (Nasdaq: MSTR) is a leading worldwide provider of
enterprise software platforms. The Company's mission is to
provide the most flexible, powerful, scalable, and user-friendly
analytics and identity management platforms, offered either on
premises or in the cloud.
The MicroStrategy Analytics Platform™ empowers leading
organizations to analyze vast amounts of data and distribute
actionable business insight via reports, dashboards, ad-hoc
advanced analytics, and powerful data visualizations.
MicroStrategy Mobile™ extends that platform to enable organizations
to rapidly build information-rich applications that combine
multimedia, transactions, analytics, and custom workflows,
delivered on mobile devices. The MicroStrategy Identity
Platform™ (branded as MicroStrategy Usher™) provides organizations
the ability to develop a secure mobile app for identity and
credentials. To learn more, visit MicroStrategy online, and
follow us on Facebook and Twitter.
MicroStrategy, MicroStrategy Analytics Platform, MicroStrategy
Mobile, MicroStrategy Identity Platform, and MicroStrategy Usher
are either trademarks or registered trademarks of MicroStrategy
Incorporated in the United States
and certain other countries. Other product and company names
mentioned herein may be the trademarks of their respective
owners.
MSTR-G
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SOURCE ServiceBench