SanDisk Executive Wins 2015 1to1 Media Customer Champion Award
November 25 2015 - 9:00AM
Business Wire
Urvashi Sheth Honored for Customer-Centric
Leadership
SanDisk Corporation (NASDAQ:SNDK), a global leader in flash
storage solutions, today announced Urvashi Sheth, who leads the
company’s global customer care team, has been named a 2015 1to1
Media Customer Champion award recipient for implementing
innovative, customer-focused strategies throughout SanDisk that
have positively impacted the bottom line.
“This award honors the determination and creative approach
Urvashi and our entire global customer service team have taken to
create outstanding support for all our customers,” said Shuki Nir,
senior vice president, corporate marketing and general manager,
retail, SanDisk. “Their best-in-class work ensures we deliver the
highest level of service to our customers, as demonstrated by the
consistently high satisfaction ratings and the loyalty to our
brand.”
SanDisk Global Customer Care enables effortless interactions
with the company’s customers in 16 languages and through a variety
of channels, including mobile-enabled knowledge base, email, chat,
SMS, phone and social media. In addition, Sheth and her team began
offering product warranty replacement through online submission in
the U.S. and EMEA earlier this year, reducing fulfillment time by
27 percent and increasing reported customer satisfaction by 7
percent.
"We take great pride in the fact that so many people and
businesses around the world trust SanDisk products,” said Sheth,
senior director of global customer care, SanDisk. “Continuous
improvement, understanding of our culturally diverse audience, and
laser-sharp focus on service and support quality sets my team apart
and truly delivers an outstanding experience.”
“1to1 Media’s Customer Champions is a one-of-a-kind awards
program that honors and spotlights the individuals responsible for
game-changing customer-focused strategies,” said Mila D’Antonio,
editor-in-chief of 1to1 Media.
Now in its 11th year, the 1to1 Media Customer Champions program
recognizes customer-centric leaders who use innovative approaches
to instill customer-focused strategies throughout their
organizations and can demonstrate a positive bottom-line impact
from doing so. This award marks the second consecutive year SanDisk
has been recognized by 1to1 Media for its outstanding global
customer experience. In 2014, 1to1Media and Gartner recognized
SanDisk’s Global Customer Care team as a Gold Winner of their CRM
Excellence Award.1
About SanDisk
SanDisk Corporation (NASDAQ: SNDK), a Fortune 500 and S&P
500 company, is a global leader in flash storage solutions. For
more than 25 years, SanDisk has expanded the possibilities of
storage, providing trusted and innovative products that have
transformed the electronics industry. Today, SanDisk’s quality,
state-of-the-art solutions are at the heart of many of the world's
largest data centers, and embedded in advanced smartphones, tablets
and PCs. SanDisk’s consumer products are available at hundreds of
thousands of retail stores worldwide. For more information, visit
www.sandisk.com.
About 1to1 Media
1to1® Media is THE online destination for customer strategy
resources to help organizations optimize their customer experience
and realize the greatest value from their customers. 1to1 Media
provides resources including in-depth articles, infographics,
blogs, webinars, and whitepapers that help senior executives
to drive change and make customer-based initiatives the centerpiece
of their strategies.
1to1 Media's Weekly Digest delivers best practices, trends,
and articles that highlight customer-focused initiatives
to drive bottom-line impact. 1to1 Media’s annual awards programs,
The Gartner & 1to1 Media CRM Excellence Awards and the 1to1
Media Customer Champions, highlight excellence among organizations
and individuals that take a customer-centric approach to improving
their business.
Backed by Peppers & Rogers Group, a global leader in
customer strategy and relationship marketing, 1to1 Media combines
thought leadership, field experience, and editorial expertise to
deliver actionable content to its audience of more than 130,000
decision-makers.
© 2015 SanDisk Corporation. All rights reserved. SanDisk is a
trademark of SanDisk Corporation, registered in the United States
and other countries. Other brand names mentioned herein are for
identification purposes only and may be the trademarks of their
respective holder(s).
1 1to1 Media, 2015 Media Customer Champions Revealed,
http://www.1to1media.com/view.aspx?docid=35593. 1to1 Media, 2014
CRM Excellence Awards,
http://www.1to1media.com/cxexcellence/view.aspx?itemid=34850.
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version on businesswire.com: http://www.businesswire.com/news/home/20151125005124/en/
SanDisk CorporationMichael Diamond,
408-801-1108michael.diamond@sandisk.com
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