Expansion of Product Suite
March 19 2012 - 3:01AM
RNS Non-Regulatory
TIDMNET
Netcall PLC
19 March 2012
19 March 2012
NETCALL PLC
("Netcall" or the "Company")
Netcall expands product suite with first version of
multi-channel interaction capability
Netcall plc (AIM: NET), a leading provider of customer
engagement software, is pleased to announce that as part of its
product development roadmap, it is today launching multi-channel
interaction within its market leading customer engagement
platform.
Organisations are increasingly being contacted through multiple
channels, such as web and email alongside the telephone, and are
expected to deliver the same high level of customer service
consistently across all these channels.
Netcall's contact centre customers will now be able to manage
queries via multiple media types through a single, universal queue,
and allocate queries to the appropriate response team.
This is the first stage of Netcall's multi-channel development
roadmap and will be followed by additional multi-channel
capabilities.
Henrik Bang, CEO of Netcall, commented, "Our customers are
increasingly challenged to manage more with less and, at the same
time, satisfy changing customer expectations. It is our stated
strategy to expand the capabilities of our customer engagement
platform and we remain committed to investing in ongoing product
development to deliver excellent products for effective customer
engagement."
For further enquiries, please contact:
Netcall plc Tel. +44 (0) 330
333 6100
Henrik Bang, CEO
Michael Jackson, Chairman
James Ormondroyd, Group Finance Director
finnCap Limited Tel. +44 (0) 20
(Nominated Adviser and Broker) 7220 0500
Marc Young, Corporate Finance
Victoria Bates / Simon Johnson, Corporate
Broking
Newgate Threadneedle Tel. +44 (0) 20
7653 9850
Caroline Evans-Jones / Hilary Millar
About Netcall PLC
Netcall is a UK company quoted on the AIM market of the London
Stock Exchange. Netcall's software product suite provides
compelling business process solutions for end-to-end customer
engagement, incorporating call handling, callback, smart
automation, workforce management, data unification and business
process management. Our target markets comprise organisations of
all sizes, including many blue-chip companies with global contact
centre operations. The Netcall software platform helps
organisations meet the growing demands of their customers and
prospects whilst improving internal efficiencies, thereby
increasing profitability and customer satisfaction.
Netcall's customer base contains over 600 organisations in both
the private and public sectors. These include over 65% of the NHS
Acute Health Trusts, major telecoms operators such as BT and Cable
& Wireless and leading organisations including Interflora,
Lloyds TSB, Cineworld, Interserve, Orange, Prudential, British
Sugar, and npower.
This information is provided by RNS
The company news service from the London Stock Exchange
END
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