Huntington Bank Ranks Highest for 3rd Year in a Row in National 2015 J.D. Power U.S. Retail Banking Satisfaction Study
May 05 2015 - 6:00AM
Business Wire
For the third year in a row, Huntington Bank has been ranked the
highest in the North Central Region in J.D. Power’s 2015 U.S.
Retail Banking Satisfaction StudySM. The findings show Huntington
as maintaining the top spot for the third consecutive year among
the largest financial institutions in the region.
This year’s survey results show Huntington Bank as scoring 835,
an increase of 7 points from last year, out of a 1,000-point scale
in the North Central Region.
J.D. Power’s study indicates that Huntington has performed
particularly well in the product offerings and fees factors.
“We are grateful to our customers for their continuous
recognition of our bankers who work hard to always provide them
with great service,” said Mary Navarro, retail and business banking
director. “We’ve made key investments to make banking more
convenient, and we plan to continue building a culture that looks
out for our customers.”
The 2015 U.S. Retail Banking Satisfaction Study took into
account a total of 23 banks when reviewing the North Central Region
and measured satisfaction in six factors: account information;
channel activities; facility; fees; problem resolution; and product
offerings.
In an effort to create a welcome culture that focuses on doing
the right thing for customers, Huntington has implemented several
Fair Play banking initiatives over the past several years that have
contributed to industry-leading account acquisition driven by
innovative products and services.
Huntington has made significant investments in its customers
starting with its 2010 introduction of 24-Hour Grace® and
Asterisk-Free Checking® account. It has also invested in making
access to accounts faster and easier with investments in Huntington
Mobile Deposit and Huntington Quick Balance. The bank also recently
debuted a new website that is compatible across all digital
platforms and one that resonates with its Welcome culture.
About Huntington
Huntington Bancshares Incorporated is a $68 billion asset
regional bank holding company headquartered in Columbus, Ohio, with
a network of more than 700 branches and almost 1,500 ATMs across
six Midwestern states. Founded in 1866, The Huntington National
Bank and its affiliates provide consumer, small business,
commercial, treasury management, wealth management, brokerage,
trust, and insurance services. Huntington also provides auto
dealer, equipment finance, national settlement and capital market
services that extend beyond its core states. Visit huntington.com
for more information.
Member FDIC. The logo mark and Huntington® are federally
registered service marks of Huntington Bancshares Incorporated.
Asterisk-Free Checking®, and 24-Hour Grace® are federally
registered service marks of Huntington Bancshares Incorporated. The
24-Hour Grace® system and method are patented: US Pat. No.
8,364,581.
Huntington BankJacqueline Ramsay,
614-480-5415Jacqueline.Ramsay@Huntington.com
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