Review: Amazon's Alexa Makes Fire Tablets More Useful
October 26 2016 - 9:29AM
Dow Jones News
By Nathan Olivarez-Giles
Amazon.com Inc.'s Alexa is finally stepping up to challenge
Apple Inc.'s Siri on its home turf: mobile devices. This week,
Amazon is rolling out an update for all of its most recent Fire
tablets that features the company's voice assistant built directly
into the operating system.
For anyone who's used Alexa on Echo speakers or Fire TV
streaming devices, the experience of using Alexa on a tablet
running Amazon's Fire OS is pretty much the same. With a long-press
of a Fire tablet's home button, Alexa can respond to most, if not
all, the commands it gets on an Echo speaker. It can add items to
your Amazon shopping list and shopping cart, and even reorder items
you've bought in the past. It can play music and control smart-home
devices like Philips Hue lightbulbs and Nest thermostats.
But the key to Alexa's presence on tablets is the screen. When
you ask Alexa for weather forecasts, daily news, sports scores,
cooking recipes, trivia and math problems, answers are spoken aloud
and displayed on cards with more detailed information.
If you ask Alexa to "play my Johnny Cash station on Pandora,"
you'll see album art and get Pandora controls such as thumbs-up and
skip ahead. You have to have Pandora logged in on your Alexa app,
but the cool thing is, you don't have to install a Pandora app on
your Fire tablet for this to work. Weirdly, though, Fire tablets
don't yet support Spotify control via Alexa. (Amazon says it's
working on it, but wouldn't say when it might arrive.)
You can use Alexa to hail a ride in Uber or Lyft on a Fire
tablet, but you can't cancel the ride unless you open the Uber or
Lyft apps. Also, there's no map showing how close your driver
is.
The one thing that Alexa can do on tablets that it can't do on
Echo is open apps -- "Open the Twitter app" or "Open Jetpack
Joyride," for instance. Meanwhile, competitors such as Siri have
gained the ability to perform specific functions in an app, like
"Send Rene $20 in Square Cash." Alexa can't yet do that, though
Amazon says it's on the road map.
The tablet's coolest trick is actually playing second fiddle: If
you own an Echo, you can set up your tablet to show visuals for any
request to your smart speaker. Weather, sports scores or other
queries that might have a visual aid will all appear spontaneously
on your nearby Fire tablet, if you've set it up in advance.
Alexa is impressive on Fire tablets, but it's still not as
useful as Siri is on iPads. And since Amazon doesn't have any base
in phones, Alexa's further expansion isn't clear. Voice assistants
need to be integrated into a device -- if people have to launch an
app, they'll never use one.
Just now, Google is pushing its own Assistant quite hard. It's
in the Pixel smartphones and the coming Home speaker, and the
company says Chromebooks and tablets are in the works, too.
Still, this move puts Alexa on many more devices: In addition to
the new HD 8 tablet, it's showing up on all the Fire tablets
released in the past year and a half, ranging from the $50 Fire to
the $290 64GB Fire HD 10. (Alexa isn't coming to the older HDX
tablets, however.)
Sure, Apple's Siri can still do more, but where will you find a
$50 iPad?
Write to Nathan Olivarez-Giles at
Nathan.Olivarez-giles@wsj.com
(END) Dow Jones Newswires
October 26, 2016 09:14 ET (13:14 GMT)
Copyright (c) 2016 Dow Jones & Company, Inc.
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