CarMax Rolls into New England with New Retail Concept
October 15 2019 - 9:36AM
CarMax, Inc. (NYSE: KMX), the nation’s largest retailer of used
cars, today announces its new personalized car buying experience is
now available to customers in New England. Customers in
Massachusetts and Connecticut can now choose to complete the entire
car-buying experience from home and have the car delivered,
including the ability to test drive, prior to purchase.
The new offering also gives customers throughout New England the
flexibility to do more of the car buying process from home, and
then head to their local CarMax for expedited pick up of the
vehicle.
In a world where consumers can buy almost anything from
anywhere, CarMax continues to make the car buying journey easy and
painless with this new offering. The company plans to scale this
new capability nationwide and anticipates having it available to
the majority of CarMax customers by February 2020.
“This is the future of car buying,” said Bill Nash, CarMax
president and CEO. “We’re delivering on an unmet customer need for
a car buying experience that is flexible, convenient, and
completely tailored to each customer. This experience has been
well-received by our customers who are excited about buying a car
on their own terms.”
The new personalized experience is now available in the
following areas in New England:
- Boston, MA; Hartford, CT; Manchester, NH*; Portland, ME*, and
Providence, RI*
*Home delivery not currently available
CarMax locations in New England are the latest to launch home
delivery and expedited pick-up capabilities – joining Alabama,
Florida, Georgia, Iowa, Louisiana, Nebraska, New York, North
Carolina, and Oklahoma, as well as select cities in Mississippi and
Virginia.
While specific offerings can vary by city, CarMax customers in
these areas can now do some or all of the following:
- Complete the entire car buying process from home,
including financing, trade-in and paperwork, without visiting the
store and have their vehicle delivered directly to their home or
workplace, with the ability to test drive before
purchasing.
- A combination of online and in-store shopping, including
expedited pickup at the store for customers who choose to complete
some of the car-buying process from home.
- Get help from CarMax associates in-person and via phone,
text or email, at any point in the purchase and financing
process.
CarMax disrupted the industry more than 25 years ago by offering
a high integrity car-buying experience customers want that’s
transparent and stress-free. Since that time, CarMax has continued
to revolutionize the experience through customer-focused technology
innovations. CarMax has a nationwide inventory of approximately
50,000 vehicles and CarMax stands behind their vehicles with a
7-Day Money-Back Guarantee and a limited warranty that covers a
vehicle’s major systems for 90 days or 4,000 miles, whichever comes
first.
# # #
About CarMax
CarMax, the nation’s largest retailer of used cars,
revolutionized the automotive retail industry by driving integrity,
honesty and transparency in every interaction. CarMax continues to
innovate and is currently rolling out an omni-channel experience,
providing customers the option to complete transactions entirely
from home, in store, or in a seamless combination of both. CarMax
has more than 200 stores nationwide, and during the latest fiscal
year sold nearly 750,000 used cars and 450,000 wholesale vehicles
at its in-store auctions. With more than 25,000 associates, CarMax
is proud to have been recognized for 15 consecutive years as one of
the Fortune 100 Best Companies to Work For®. For more
information, visit www.carmax.com.
# # #
Forward-Looking Statements
We caution readers that the statements contained in this release
about our future business plans, operations, opportunities or
prospects are forward-looking statements made pursuant to the safe
harbor provisions of the Private Securities Litigation Reform Act
of 1995. You can identify these forward-looking statements by the
use of words such as “anticipate,” “believe,” “could,” “estimate,”
“expect,” “intend,” “may,” “outlook,” “plan,” “predict,” “should,”
“will” and other similar expressions, whether in the negative or
affirmative. Such forward-looking statements are based upon
management’s current knowledge and assumptions about future events
and involve risks and uncertainties that could cause actual results
to differ materially from anticipated results. Factors that could
cause actual results and outcomes to differ materially from those
contained in the forward-looking statements include, among
others, whether and when we are able to execute on our
business plans. For more details on factors that could affect
expectations or outcomes, see our Annual Report on Form 10-K for
the fiscal year ended February 28, 2019, and our quarterly or
current reports as filed with or furnished to the U.S. Securities
and Exchange Commission. Our filings are publicly available on our
investor information home page at investors.carmax.com. Requests
for information may also be made to the Investor Relations
Department by email to investor_relations@carmax.com or by calling
1-804-747-0422 ext. 7865. We undertake no obligation to update or
revise any forward-looking statements after the date they are made,
whether as a result of new information, future events or
otherwise.
Contacts:
Media:
pr@carmax.com, (855) 887-2915
Investors:
Investor_Relations@carmax.com, (804) 747-0422 ext. 7865
Public Relations
CarMax
(855) 887-2915
PR@carmax.com
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