RouteSmart Technologies Launches Innovative Solution to Help Waste Collection Firms Service Alleys
April 16 2024 - 1:41PM
Business Wire
RouteSmart Technologies, a leader in route planning and
optimization solutions, has released a new suite of tools designed
to enhance waste management services for clients who collect
garbage and recycling in alleyways.
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Alleyways can pose challenges for waste
and recycling collection. (Photo: Business Wire)
This innovative feature in RouteSmart Online addresses the
unique challenges waste haulers face when servicing alleys in urban
environments. Unlike streets, alleys often present accessibility
issues due to their narrowness, requiring haulers to navigate these
confined spaces with smaller trucks. This not only complicates the
logistics of waste and recycling collection but also necessitates
the use of additional resources and presents issues with safety.
The complexity of servicing alleys can lead to increased time for
waste and recycling pickup, necessitating more vehicles, and
resulting in greater wear and tear as well as higher fuel
consumption for these vehicles.
“In addition to the tight fit where you need to run smaller
trucks in tight spaces and there are dumpsters and containers,
sometimes there are homeless people who are sleeping in the alley
and there have been some unfortunate instances where trucks have
run over them,” David Biderman, President of Biderman Consulting,
LLC, and former executive director of the Solid Waste Association
of North America (SWANA) said. “The other safety-related issue
occurs when you finished servicing the alley and then you have to
come out of the alley and onto a street. Sometimes there may be a
pedestrian there.”
Traditional route planning systems frequently falter in alley
service scenarios. These systems may not include alleys on their
maps, leading to inefficiencies and suboptimal service, as they
fail to accurately assign customers located in alley-accessible
areas. This oversight can cause significant additional work for
both the back office and drivers tasked with servicing these
customers. By seamlessly associating a street with the
corresponding alley, RouteSmart Online ensures that customers
assigned to a particular street are serviced along the designated
alley, streamlining operations, and enhancing service quality. This
capability not only addresses the logistical challenges of alley
service but also aims to improve customer satisfaction and
operational efficiency in the face of urban waste management
complexities.
"RouteSmart Online revolutionizes the way waste haulers service
alleys, starting with our advanced assignment feature," says Senior
Product Manager Mike Corder. "By geocoding customers to their
actual street addresses, our system then seamlessly associates each
street with its corresponding alley. This means that even though
the service requirement is for the alleys behind customers' homes,
where many cities mandate waste collection if alleys are navigable,
our system ensures that waste haulers can accurately and
efficiently service these unique locations."
Corder highlights how this approach not only addresses the
direct service needs but also significantly enhances operational
efficiency and customer satisfaction by ensuring that every
customer, regardless of their waste collection point, is serviced
effectively.
"This innovative feature is a testament to our commitment to
navigating and simplifying the complexities of urban waste
management, offering a solution that significantly improves both
the precision of service and overall operational
effectiveness."
In RouteSmart Online, customers are assigned to the street based
on the address information, and we can seamlessly associate a
street with the corresponding alley. By leveraging this innovative
assignment feature, waste haulers can ensure that customers
assigned to a particular street are serviced along the designated
alley, streamlining operations and enhancing service quality.
"We want to empower our clients to efficiently navigate the
complexities of urban waste management, ultimately improving
customer satisfaction and operational efficiency," Corder said.
“This tool goes a long way in doing that.”
For more information on how to revolutionize your waste-hauling
operations, visit www.routesmart.com.
About RouteSmart Technologies:
RouteSmart Technologies, a leader in route optimization
solutions, addresses the most complex routing challenges for waste
collection, public works, postal & local delivery, utilities
& field service, and newspaper delivery clients around the
globe. Through a precise and detailed approach, RouteSmart helps
improve route safety, provides operating cost reduction, and
achieves efficiencies through route planning automation. Rooted in
research and focused on continuous enhancement, RouteSmart’s team
of leading industry experts and global network of distributors and
partners intimately understand the routing challenges faced within
each industry and constantly innovate their routing solutions to
meet changing distribution demands. Visit RouteSmart.com to learn
more.
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Matthew Kemeny, Sr. Communications Manager Phone: 717.433.8740;
Email: mkemeny@routesmart.com