TOA Technologies and Tecnocom establish a strategic partnership to
offer comprehensive field service management solutions across Latin
America
CLEVELAND, Dec. 11, 2012 /PRNewswire/ -- TOA Technologies,
the leading provider of field service management solutions in
Latin America, and Tecnocom, an
international information technology and communication company,
have joined forces to advance service organizations in Latin America with proven, end-to-end field
service and customer experience management solutions and
services.
(Logo: http://photos.prnewswire.com/prnh/20120320/CL72752LOGO
)
"TOA Technologies sees a tremendous growth opportunity in
Latin America, and we continue to
aggressively build our regional team and partner network here,"
said Yuval Brisker, co-founder and
CEO of TOA Technologies. "Our relationship with a leader like
Tecnocom reflects the ongoing momentum of technology buying in
Latin America and the market's
hunger for truly advanced field service management and cloud-based
software solutions. With several significant joint Latin American
customers, TOA Technologies and Tecnocom are clearly positioned as
the region's leaders in field service management software
solutions."
"In an increasingly competitive global marketplace, leveraging
technology to help sustain profitable business growth continues to
be a focus for our customers," said Luis Miguel N, general manager,
telco division at Tecnocom. "With TOA Technologies as a partner, we
will better serve our customers with unique field service
management solutions to help solve their greatest business
challenges, while at the same time strengthen our
telecommunications industry offerings."
TOA Technologies' approach to field service management is unique
in the industry. Using a patented time-based approach, predictive
analytics and self-learning technology, ETAdirect optimizes field
workforces with the greatest precision possible. It also brings the
customer into the appointment loop by leveraging collaborative,
real-time customer experience management communication tools. This
approach, proven successful by some of the largest mobile
workforces in the world, all happens in the cloud, demonstrating
that organizations can choose a sophisticated, scalable SaaS
enterprise solution that dynamically integrates with
mission-critical systems.
For more information about TOA Technologies and ETAdirect, visit
http://www.toatech.com.
About TOA Technologies
TOA Technologies is the leading provider of field service and
mobile workforce management applications. ETAdirect, TOA's
patented platform, improves customer service while dramatically
reducing operational costs and delivering immediate and lasting
return on investment. As the industry's only complete on-demand
solution, ETAdirect uses time-based pattern recognition and
predictive analytics to provide the most advanced and accurate
field service management application on the market. ETAdirect
reduces customer wait times while increasing field workforce
efficiency. TOA's solutions are cloud-based, quickly deployed,
highly configurable and easily integrated with existing CRM, ERP
and other solutions.
Across four continents, ETAdirect manages mobile
workforces for some of the world's most recognizable global brands
in the satellite/cable/broadband, telecom, utilities, insurance,
home services and retail industries. Named a Leader in
the Gartner Magic Quadrant for Field Service Management, 2012,
TOA Technologies is headquartered in the
United States and has offices throughout Europe, Latin
America and Australasia.
About Tecnocom
Tecnocom is an international ICT company, fourth in Spain and one of the most important in
Portugal and Latin America. With more than 400 million Euros of revenue and more than 6,000
employees, Tecnocom has been listed on the Madrid stock market since 1987. Currently,
Tecnocom has offices in 10 countries and can service more than 70
countries through the Getronics Workspace Alliance. Tecnocom's
strategy consists of being more efficient, flexible and in close
proximity to its customers versus global companies. Its regional
presence includes Spain,
Portugal and Latin America (Chile, Colombia, Mexico, Peru,
Brazil, Costa Rica and the Dominican Republic) and the USA (Miami).
Media contact
Kayleigh
Fitch
216.902.8547
kayleigh.fitch@toatech.com
Available Topic Expert(s): For information on the listed
expert(s), click appropriate link.
Yuval Brisker
| http://www.profnetconnect.com/brisker
SOURCE TOA Technologies