BALTIMORE, April 23, 2015 /PRNewswire/ -- Maryland's
consumers, businesses and government agencies continued to benefit
from Verizon's 2014 investment of more than $382 million in its industry-leading fiber-optic
and wireline networks.
In addition, Verizon Wireless invested $537 million in 2014 on network upgrades and
expansions in the Maryland/Virginia/Washington,
D.C., region.
"Technology transforms lives," said Christopher D. Childs, president of wireline
network operations for Verizon's Mid-Atlantic South region. "That's
why at Verizon, we continue to build the networks of the future,
investing in the most advanced technologies to ensure our customers
have the best service experience possible every day.
"Whether it's voice, broadband or TV service, Verizon's
best-in-class services enable commerce to thrive, businesses to
open new markets, students to learn, and all of us to connect and
do business however, whenever and wherever we want without the
traditional technological boundaries," Childs added.
Fiber-optic networks strengthen communities, and last year
Verizon continued deployment of its 100 percent fiber-optic
network, with its FiOS TV and FiOS Internet services. At year's
end, FiOS services were available to more than 1.3 million
Maryland homes and businesses in
parts of Anne Arundel,
Baltimore, Charles, Harford, Howard, Montgomery and Prince George's counties. Verizon also placed
over 96.3 million feet (or 18,245 miles) of fiber optics in
Maryland. That's the distance of
nearly four round-trip flights from Baltimore to the sunny beaches of Hawaii.
Verizon's major wireline infrastructure programs in 2014
included:
The Fastest, Most Reliable Internet Service Got Even Better
in 2014
- Significantly raising the bandwidth bar with FiOS Quantum
Internet.
- SpeedMatch, offering upload speeds that match download speeds
at no additional cost, was one way Verizon said thank you to many
of its FiOS customers. FiOS Quantum Internet upload speeds rival or
exceed most download speeds offered by competitors. The ultrafast
speed delivers technology that gives people the best way to upload
photos and videos, send or back up files, conduct video chats and
use multiple Internet devices simultaneously, among other
bandwidth-intensive applications.
- FiOS Quantum Gateway Router, which provides small businesses
and consumers the fastest Wi-Fi available from any provider, with
guest Wi-Fi and enhanced parental controls.
No More DVR Battles, and TV Went Everywhere
- FiOS Custom TV allows customers to choose the types of channels
they want without paying for those they don't – an industry
first.
- FiOS Quantum TV gives customers more choices and control than
ever before, including the ability to record up to 12 shows at
once; pause and rewind live TV on any TV in the home; and store up
to 200 hours of HD programs.
- The FiOS Mobile App offers 168 in-home channels, 88 out-of-home
channels and 70,000 on-demand content features over select
broadband-connected tablets or smartphones.
- FiOS TV Everywhere offers 89 channels over a
broadband-connected PC, laptop, tablet or smartphone.
- FiOS TV's advanced, interactive search and navigation was
upgraded to make it even easier for customers to find and enjoy
what they want to watch.
- FiOS TV features the most video on demand, with 100,000-plus
FiOS On Demand video titles to rent or own, plus premium on-demand
content packages with sports, movie and international
programming.
Investing in Superior Customer Experiences
- Verizon has improved phone service reliability for more than
800,000 customers nationally by moving their service from copper to
the company's advanced, all-fiber infrastructure. Fiber is less
susceptible than copper to moisture and water damage and offers a
better overall service experience. Nationwide, Verizon now serves
more landline customers on its all-fiber infrastructure than on its
legacy copper network.
- The company has launched a number of customer-experience
management tools to provide an even better experience for its
residential and small-business customers, ranging from a tech
notification tool, which keeps customers updated on when a Verizon
technician will arrive prior to the scheduled appointment; to
mobile coach, which enables supervisors to work with reps in real
time to better serve customers. These tools were developed with
direct input from employees who use them daily.
- Customers can take advantage of Verizon's In-Home Agent
application for automated self-service.
Thank You for Making Us No. 1 (Again)
Customers ranked Verizon Highest in Customer Satisfaction with
Very Small Business Wireline Service in the "J.D. Power 2014 U.S.
Business Wireline Satisfaction Study." And for the second straight
year, FiOS Internet was rated No. 1 in the 2014 American Customer
Satisfaction Index. In addition, customers made Verizon FiOS
Internet the recipient of PC Magazine's Readers' Choice Award for
the ninth consecutive year.
Being a Responsible Environmental Steward
In addition to its network investment, Verizon is committed to
improving the quality of life in the communities it serves. As part
of that commitment, the company is focused on reducing its carbon
footprint by adopting sustainable business practices.
- Verizon installed solar energy systems at its facilities in
Silver Spring and Aberdeen, totaling 4.1 megawatts. In total,
the Maryland projects are
estimated to save over 5,750 megawatt hours and offset 4,000 metric
tons of CO2 annually.
- Installation of a chemical-free water treatment system in the
company's data center in Fairland
was completed in 2014 to treat the cooling tower water. The new
process should reduce water consumption by 30 percent, or a
projected savings of over 4.5 million gallons of water
annually.
- Many large Verizon facilities in Maryland have single stream and complete
recycling (paper, cardboard, plastic aluminum, fluorescent lamps,
ballasts and metal), including battery and toner recycling. The
company has recycled about 12,900 pounds of toner and ink
cartridges since 2010 in Maryland
offices.
- Verizon's e-waste recycling events included an America Recycles
Day event in Laurel and a
recycling rally in Silver Spring,
where more than 7,300 pounds of e-waste was collected from the
community. Verizon also collected over 6,900 pounds of
company-owned electronics to be recycled. These events contribute
to a corporate-wide goal of recycling 2 million pounds of e-waste
by the end of 2015. Since 2010, we have recycled 1.9 million pounds
and are on track to meet our goal.
Providing End-to-End Solutions for Video Customers
Verizon has combined powerful assets to further the company's
delivery of media and entertainment services through its Verizon
Digital Media Services business unit.
With its next-generation platform and global content delivery
network, Verizon Digital Media Services delivers end-to-end video
solutions for best-in-class TV Everywhere and superior experiences
to any device, anywhere, at any time. The interplay of assets
seamlessly orchestrated among a secure media cloud, an agile video
backbone and responsive intelligent edges delivers flexible and
robust video solutions.
Enterprise Business Solutions Tailored to Meet Client
Needs
Verizon Enterprise Solutions oversees all of Verizon's solutions
for large-business, wholesale and government customers in
Maryland and globally, including a
portfolio of cloud and IT, enterprise mobility, security and
advanced communications offerings. Its key client segments include
healthcare, manufacturing and automotive, financial services and
large government agencies. In 2014, Verizon:
- Unveiled the Verizon Cyber Intelligence Center, which offers
global client organizations advanced detection and response
capabilities to better manage and mitigate cyberthreats.
- Expanded its Verizon Financial Network to more than 50 new
markets, services and data centers in Europe and North
America to give trading firms and other financial
institutions secure and on-demand access to markets and
applications, in addition to increased flexibility and
scalability.
- Converted five Verizon data centers that provide
enterprise-class colocation services to carrier-neutral facilities,
including locations in Boston;
Denver; Elmsford, New York.; Manassas, Virginia.; and Seattle.
- Invested heavily in its cloud and networking services:
- Released a new service model and a set of features and
functionality for the company's cloud infrastructure and storage
platform. Verizon Cloud now includes a variety of services
tiers, onboarding and workload migration services, and several
deployment options ranging from public cloud to private,
on-premises cloud. Additionally, Verizon Cloud opened a Marketplace
where enterprises can buy software-based IT services to run on top
of Verizon's cloud infrastructure.
- Launched Secure Cloud Interconnect service so that enterprises
can use multiple clouds at once via Verizon's Private IP
networking, including the Verizon Cloud, Microsoft Azure, Amazon
Web Services, HP Helion Managed Cloud Service, the Salesforce
Customer Success Platform and Google Cloud Interconnect.
- Received an Authority to Operate from the U.S. Department of
Health and Human Services, under the Federal Risk and Authorization
Management Program (FedRAMP), paving the way for U.S. government
agencies to easily and securely migrate mission-critical workloads
to the cloud.
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in
New York, is a global leader in
delivering broadband and other wireless and wireline communications
services to consumer, business, government and wholesale customers.
Verizon Wireless operates America's most reliable wireless network,
with 108.6 million retail connections nationwide. Verizon also
provides converged communications, information and entertainment
services over America's most advanced fiber-optic network, and
delivers integrated business solutions to customers worldwide. A
Dow 30 company with more than $127
billion in 2014 revenues, Verizon employs a diverse
workforce of 176,200. For more information, visit
www.verizon.com/news/.
VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive
speeches and biographies, media contacts and other information are
available at Verizon's online News Center at
www.verizon.com/news/. The news releases are
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SOURCE Verizon