U.S. Cellular Tops J.D. Power Wireless Network Quality Ranking in North Central Region
October 13 2016 - 9:00AM
Business Wire
U.S. Cellular® (NYSE: USM) customers in Wisconsin and Illinois
enjoy the highest wireless network quality, according to the latest
J.D. Power 2016 U.S. Wireless Network Quality Performance StudySM.
U.S. Cellular has the “Highest Wireless Network Quality Performance
in the North Central Region,” and excels in most network areas,
especially call quality and data quality.
“We monitor our network around the clock so when our customers
make a call, send a message, check their email, share a photo or
access the internet, they can rely on it,” said Mike Irizarry,
executive vice president and chief technology officer for U.S.
Cellular. “We strive to deliver the best wireless experience to our
customers with a fast 4G LTE network so they can stay connected to
the people and information that is important to them whenever and
wherever they need it.”
Since 2006, this is the 17th time* in which U.S. Cellular has
received this top quality ranking from J.D. Power in the North
Central Region, which includes Illinois, Indiana, Michigan, Ohio
and Wisconsin.
U.S. Cellular listens to its local store and customer care
associates to provide customer feedback to its teams of engineers.
These local engineers drive through the company’s coverage area,
sometimes hundreds of miles a day, ensuring U.S. Cellular meets its
promise to provide service in the middle of anywhere.
J.D. Power’s 2016 U.S. Wireless Network Quality Performance
Study—Volume 2 includes responses from 43,300 wireless customers.
Now in its 14th year, the semiannual study is based on 10 problem
areas of the customer experience: dropped calls; calls not
connected; audio issues; failed/late voicemails; lost calls; text
transmission failures; late text message notifications; web/app
connection errors; slow downloads/apps; and email connection
errors. Network performance issues are measured as problems per 100
connections, with a lower score reflecting fewer problems and
higher overall performance.
*2006-2013 Volumes 1 and 2, 2016 Volume 2
4G LTE not available in all areas. See uscellular.com/4G for
detailed coverage info. 4G LTE service may be provided through King
Street Wireless, a partner of U.S. Cellular. LTE is a trademark of
ETSI. For JD Power award information, visit www.jdpower.com.
About King Street Wireless, L.P.
King Street Wireless, L.P. holds 152 licenses of 700 MHz
wireless spectrum in 27 states and is partnering with Chicago-based
U.S. Cellular to deliver high-speed 4G LTE service to U.S.
Cellular’s customers in many of the carrier’s markets. King Street
Wireless is headquartered in Alexandria, Virginia where it is
recognized for its involvement in its community both through its
economic development and philanthropic efforts. To learn more about
King Street Wireless, visit www.kingstreetwireless.com.
About U.S. Cellular
U.S. Cellular is the fifth-largest full-service wireless carrier
in the United States, providing national network coverage and
industry-leading innovations designed to elevate the customer
experience. The Chicago-based carrier offers coverage where the
other carriers don't and a wide range of communication services
that enhance consumers’ lives, increase the competitiveness of
local businesses and improve the efficiency of government
operations. U.S. Cellular has the Highest Wireless Network Quality
Performance in the North Central Region, according to the J.D.
Power 2016 U.S. Wireless Network Quality Performance Study, and 99
percent of customers have access to 4G LTE speeds. To learn more
about U.S. Cellular, visit one of its retail stores or
uscellular.com. To get the latest news, promos and videos, connect
with U.S. Cellular on Facebook.com/uscellular,
Twitter.com/uscellular and YouTube.com/uscellularcorp.
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version on businesswire.com: http://www.businesswire.com/news/home/20161013005167/en/
U.S. CellularKatie Frey,
773-355-3275Katie.frey@uscellular.com
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