UPS Canada
survey finds 76 per cent of customers prefer direct
access
MISSISSAUGA, ON, Feb. 9, 2017 /CNW/ - While disruptive new
technologies have changed the way consumers shop, Canadian
entrepreneurs still value a personal experience. According to a
recent survey commissioned by UPS® Canada and conducted by the UPS Small Business
team, 76 per cent of customers prefer to work with a partner who
provides direct access to representatives they can contact to seek
strategic business support and advice.
Of those respondents, 27 per cent would like to contact someone
over the phone, whereas 26 per cent prefer to contact someone via
email and 23 per cent favour to chat online. This proves the power
of human interaction and speaks to the need to invest in customer
service and provide direct engagement.
"We conducted this survey to understand the needs of our
customers, and it is reassuring to know they want to learn and work
with experts that will help them grow their business," said
Paul Gaspar, UPS Canada small
business director.
Since UPS Canada launched the UPS Small Business Program in
2013, members have had access to a knowledgeable team of Small
Business Ambassadors. The dedicated group works with customers
one-on-one to understand their business needs and discusses the
tailored solutions that sets them on the path to success.
In addition to having access to the Small Business Ambassadors,
UPS Canada announced today a new national pricing offer that
entitles members of the UPS Small Business Program to receive a 40
per cent discount off of current UPS Canada published shipping
rates. The offer lasts up to eight weeks. It will not matter how
much or where the members ship. The offer also includes 20 per cent
savings on UPS Brokerage services.
After eight weeks, members can continue to save up to 35 per
cent on their Canada, U.S. and
worldwide shipments based on their average weekly shipping charges
while still enjoying 20 per cent savings on UPS Brokerage services.
More information can be found in the UPS Terms and Conditions for
the Small Business Program.
"Beyond competitive pricing, the UPS Small Business Program
offers entrepreneurs the reliable service they need and a global
connection to the 220 countries and territories we serve," Gaspar
added.
For more information on the UPS Small Business Program and the
services available, visit: ups.com/mybusiness.
Survey Methodology:
The UPS Small Business Program survey was completed online
September 27 - October 27, 2016. The
survey was sent to 5,810 eligible members who had a UPS Small
Business account and the results are based on a sample size of 470
responses.
About UPS:
UPS (NYSE: UPS) is a global leader in logistics, offering a broad
range of solutions including transporting packages and freight;
facilitating international trade, and deploying advanced technology
to more efficiently manage the world of business. Headquartered in
Atlanta, UPS serves more than 220
countries and territories worldwide. The company can be found on
the web at ups.com and its corporate blog can be found
at longitudes.ups.com. To get UPS news direct,
visit pressroom.ups.com/RSS and follow @UPS_Canada
and @UPS_SmallBizCA.
SOURCE UPS Canada Ltd.