Cloud services provider moving workloads to Red
Hat OpenStack Platform and Red Hat Ceph Storage-based solution to
improve stability and scalability
Red Hat, Inc. (NYSE: RHT), the world's leading provider of open
source solutions, announced that Interactive Intelligence has moved
its all-in-one omnichannel customer engagement cloud service,
Communications as a Service (CaaS), to an OpenStack and Ceph-based
private cloud from Red Hat. Based on its internal testing,
Interactive Intelligence reports that the Red Hat OpenStack
Platform and Red Hat Ceph Storage solution has cut its time to
deploy from a few weeks to minutes.
Interactive Intelligence is a global leader of cloud services
for customer engagement, communications and collaboration. Its CaaS
offering provides on-demand cloud services for midsize and large
contact centers to help improve the customer experience and reduce
operational costs. The solution’s initial success led to an
increase in customer demand, placing strain on resources.
Interactive Intelligence needed a platform that could
accommodate growth with minimal impact on stability or increasing
costs. The company also wanted to remove human error from its
environment by increasing automation. Interactive Intelligence's
calculations showed that nearly 70 percent of the stability issues
in its existing environment were human related, and manual
processes were too slow.
To meet these needs, Interactive Intelligence deployed Red Hat
OpenStack Platform, a highly scalable and production-ready
OpenStack solution, and Red Hat Ceph Storage, a highly scalable and
open software-defined storage platform, for their enterprise-level
stability and support, as well as their combined capabilities. The
new Red Hat-based platform can automate processes from networking
and scaling to allocating compute and storage resources, protecting
Interactive Intelligence from human error.
Red Hat OpenStack Platform delivers a cost-effective, mature
cloud solution with a long life span, regular new releases, and
easy deployment. Interactive Intelligence found Red Hat Ceph
Storage, a solution that is popular for OpenStack deployments
because of its tight integration with OpenStack, offered an
accommodating architecture and the flexibility and scalability it
was looking for to support its CaaS infrastructure.
With Red Hat, Interactive was able to access a robust OpenStack
partner ecosystem where many partners have been certified to run
their software solutions on Red Hat OpenStack Platform. PLUMgrid is
one of these partners providing the software-defined networking
(SDN) solution for Interactive Intelligence.
In addition to significantly cutting its time to deploy,
Interactive Intelligence has not experienced any outages. The
company has experienced similar improvements in stability and
reliability for other workloads moved to the Red Hat solution, and
is now moving its workloads to the new platform. And, with
OpenStack’s automation capabilities, Interactive Intelligence can
more easily and automatically accommodate growth with additional
virtual machines.
Supporting Quotes
Alex Smelik, Communications as a Service chief architect,
Interactive Intelligence
“We love the fact that OpenStack has become a more mature
architecture. With Red Hat, OpenStack is stable and it works for
our deployment. We now have a reliable CaaS architecture. When you
put all the pieces together and look at the big picture—the price
to keep computer, storage and networking together— the combination
of Ceph and OpenStack technologies exemplifies the efficiency and
cost-effectiveness of the Red Hat solution.”
Radhesh Balakrishnan, general manager, OpenStack, Red Hat
“As we have continued to see more customers in the
telecommunications space take advantage of the scalable nature of
an OpenStack-based infrastructure, we are pleased to work with
Interactive Intelligence to help them build a robust private cloud
application for a growing base of end users. The stability that Red
Hat OpenStack Platform brings to deployments requiring high
scalability continues to make it a trusted choice for vendors in
the telecommunications space seeking to upgrade their
infrastructure or build a customized private cloud.”
Larry Lang, CEO, PLUMgrid
“Customers need to know that the OpenStack-related technologies
they’re adopting have been thoroughly tested together to assure the
stability of their service offerings, and having PLUMgrid’s
solutions certified for Red Hat Enterprise Linux OpenStack Platform
ensures smooth interoperability for end users. PLUMgrid’s
partnerships and integrations with both Interactive Intelligence
and Red Hat delivers a rich set of networking services with
production-grade resiliency, secure multi-tenancy, and scale that
enables CaaS customers to cut total deployment time by up to 80
percent.”
Additional Resources
- Learn more about Red Hat OpenStack
Platform
- Learn more about Red Hat Ceph
Storage
- Read other Red Hat customer success
stories
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version on businesswire.com: http://www.businesswire.com/news/home/20160427005821/en/
Red Hat, Inc.Anna Eusebio,
+1-919-754-4519aeusebio@redhat.com
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