Navigant Adds Healthcare Performance Excellence Experts
January 14 2016 - 8:00AM
Business Wire
Kate Goonan and team expand performance improvement
capabilities in healthcare practice
Navigant (NYSE: NCI) today announced the addition of Kate
Goonan, MD and several experienced professionals from Goonan
Performance Strategies, a firm that provides leadership coaching
and change management consulting with a specific expertise in the
Baldrige framework for the healthcare industry.
Dr. Goonan joins the Navigant healthcare practice as Managing
Director and brings with her a team of Baldrige, Lean Six Sigma and
performance excellence specialists. Together, they developed the
Baldrige as a Blueprint® methodology to introduce provider clients
to the practices of role-model organizations and assist them in
identifying, sequencing, and addressing high-leverage change
opportunities. Past clients include Henry Ford Health System
(Baldrige recipient, 2011), Southcentral Foundation (Baldrige
recipient, 2011), Poudre Valley Health System (Baldrige recipient,
2008), and Texas Health Resources (Texas Aware for Performance
Excellence, 2013).
These professionals add depth of knowledge and new capabilities
to Navigant’s healthcare performance improvement practice which
provides leadership and cultural transformation expertise to
healthcare provider senior executives as they lead their
organizations in the face of significant industry change.
“We are committed to helping our clients sustainably solve their
performance issues,” said David Zito, Managing Director and
Navigant healthcare segment leader. “It’s not about a one-time cost
reduction. The pressure on performance is inevitable in the
healthcare industry, and we are investing in the suite of
methodologies to ensure long-lasting performance excellence.”
Dr. Goonan has more than 25 years of experience helping senior
healthcare leaders achieve organizational performance excellence,
from turnaround to performance excellence measured by the Baldrige
Criteria for Performance Excellence. Most recently, she served as
CEO of Goonan Performance Strategies. She serves as a Judge for the
AHA McKesson Quality Award; she has also judged the Joint
Commission's Codman Award. She also served on the nine-member Panel
of Judges for the Malcolm Baldrige National Quality Award
(2000-02). Dr. Goonan is former Senior Vice President of the
Institute for Healthcare Improvement (IHI), including seventeen
years as IHI faculty. She was also Senior Vice President/Chief
Medical Officer of Blue Cross Blue Shield of Massachusetts,
overseeing all medical management and quality operations, and Vice
President of Quality for UMASS Memorial Health Care, a
five-hospital, 900-bed hospital system.
"I am thrilled to join a firm that shares my passion for making
a difference in healthcare. I look forward to working with
Navigant’s talented team of experts to design, launch, and lead
sustainable organizational transformation,” said Dr. Goonan.
About Navigant
Navigant Consulting, Inc. (NYSE: NCI) is an independent
specialized, global professional services firm that combines deep
industry knowledge with technical expertise to enable companies to
defend, protect and create value. With a focus on industries and
clients facing transformational change and significant regulatory
and legal issues, the Firm serves clients primarily in the
healthcare, energy and financial services sectors which represent
highly complex market and regulatory environments. Professional
service offerings include strategic, financial, operational,
technology, risk management, compliance, investigative solutions,
dispute resolutions services and business process management
services. The Firm provides services to companies, legal counsel
and governmental agencies. The business is organized in four
reporting segments – Disputes, Investigations & Economics;
Financial, Risk & Compliance; Healthcare; and Energy. More
information about Navigant can be found at navigant.com.
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