MetLife Releases Latest Corporate Responsibility Report
June 21 2016 - 1:01PM
Business Wire
Establishes Ambitious Goals for
Environmental, Social and Governance Issues
MetLife, Inc. (NYSE:MET) today announced the release of the
company’s latest corporate responsibility report, highlighting the
positive impact the company makes on society and establishing goals
for future activities.
The report, titled Global Impact, includes information on how
the company has managed environmental, social and governance
issues, including social impact investments, customer service,
product access, employee programs, workplace diversity,
environmental stewardship and philanthropy.
“We are proud to highlight the many ways our business creates
value for our customers, employees and communities around the
world,” said Mike Zarcone, MetLife executive vice president and
head of Corporate Affairs. “MetLife has a nearly 150-year legacy of
operating as a responsible corporate citizen, and the activities
showcased in this report demonstrate how we continue to live up to
that high standard today.”
Among the goals that MetLife has established are:
Environment: Become carbon neutral in 2016 and, by 2020,
reduce energy consumption and location-based carbon emissions by 10
percent from a 2012 baseline.
Access to Financial Services: MetLife Foundation will
contribute $200 million over five years to ensure more people
across the globe have access to the quality financial services they
need to build better lives.
Supplier Diversity: Achieve 10 percent growth with
diverse suppliers year over year through 2020.
Customer Focus: Demonstrate gains in customer loyalty
through continuous improvements in Net Promoter Score and customer
retention.
Workplace/Employees: Ensure a culture of inclusion where
all employees are actively involved in and able to participate in
Diversity Business Resource Networks (DBRNs).
Governance: Manage risks within our approved risk
appetite statements and ensure a strong risk culture by encouraging
all associates to complete Three Line of Defense risk management
training.
Select highlights from this year’s report include:
Creating Value, Investing for the Future
- Green investments of $9.7 billion
include ownership stakes in 37 wind and solar farms, equity stakes
in 48 LEED-Certified properties and $3.0 billion in renewable
energy projects.
- Infrastructure investments of $7.8
billion that provide essential community services, such as
airports, roads, ports, pipelines, transmission lines and
power.
- Community and affordable housing
investments of $1.6 billion involving affordable housing, community
facilities, and other transactions that serve low-income people and
communities.
Protecting the Environment
- First U.S. based insurer to commit to
carbon neutrality. Established global environmental goals.
Committed to reducing energy usage and greenhouse gas emissions by
10% by 2020.
- Recognized by EPA with Climate
Leadership Award for Excellence – Greenhouse Gas Management – Goal
Setting.
MetLife Foundation
- $49 million in total giving by MetLife
and MetLife Foundation which includes financial inclusion, health
and medical research, disaster relief, arts and culture and
associate involvement.
- More than 72,000 hours on employee
volunteer efforts including LifeChanger, a volunteer and mentoring
program with over 600 volunteers across 12 countries.
Focusing on Customers
- Exceeded goals in our U.S. call centers
for first call resolution, customer satisfaction, and Transactional
Net Promoter Score – achieving historic highs for MetLife.
- Launched MyDirect, the first fully
digital auto insurance experience making it easier for customers to
secure coverage for and manage their policies.
Ensuring a Great Place to Work
- 40,000 employees participated in the
Organizational Health survey – showing significant improvement
against priority areas.
- Implemented Inclusion Index to measure
diversity and inclusion integration into the company’s
culture.
Global Impact has been prepared in accordance with the latest
guidelines published by the Global Reporting Initiative (GRI), the
nonprofit organization that sets the standard for sustainability
reporting. The GRI Guidelines provide a globally recognized
framework for companies to measure and communicate their
environmental, economic, social and governance performance. By
using this framework, MetLife joins thousands of companies around
the world in quantifying the benefits and impacts of its business
activities.
To view Global Impact, please visit
www.metlifeglobalimpact.com.
About MetLife
MetLife, Inc. (NYSE:MET), through its subsidiaries and
affiliates (“MetLife”), is one of the largest life insurance
companies in the world. Founded in 1868, MetLife is a global
provider of life insurance, annuities, employee benefits and asset
management. Serving approximately 100 million customers, MetLife
has operations in nearly 50 countries and holds leading market
positions in the United States, Japan, Latin America, Asia, Europe
and the Middle East. For more information, visit
www.metlife.com.
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MetLife Media RelationsJonathan Richter,
212-578-5370mediarequests@metlife.com
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