ATLANTA, Feb. 16, 2017 /PRNewswire/ -- Delta (NYSE:
DAL) is introducing complimentary meals on some of its longest
domestic flights, including transcontinental routes between
New York's JFK and Los Angeles/San
Francisco. The airline will be the only U.S. carrier to
offer complimentary fresh meals from nose to tail on select
coast-to-coast routes.
Beginning March 1, Delta will
offer complimentary meals in the Main Cabin on flights between JFK
and LAX/SFO. On April 24, the airline
will expand complimentary meals to 10 other major domestic markets
from Seattle, New York, Boston and Washington, D.C. including BOS-SFO, BOS-LAX,
BOS-SEA, DCA-LAX, JFK-PDX, JFK-SAN, JFK-SEA, SEA-FLL, SEA-MCO and
SEA-RDU.
The enhancement is part of Delta's ongoing multi-million dollar
investment in the on-board customer experience that includes
upgraded Main Cabin snacks, enhanced blankets, refreshed Flight
Fuel food-for-purchase options and free in-flight entertainment.
Main Cabin customers on long-haul international flights are also
treated to complimentary beer, wine and spirits and sleep kits.
Delta's new meal program will feature a variety of options for
customers depending on the time of day of their flight. In the
morning, customers will have the option to choose between a Honey
Maple Breakfast Sandwich, Luvo Breakfast Medley or fruit and cheese
plate. During the day, customers will be able to select from a
Mesquite-Smoked Turkey Combo, Luvo Mediterranean Whole Grain Veggie
Wrap, or fruit and cheese plate. For overnight flights,
customers will be offered a breakfast bar during the pre-arrival
beverage service.
Following the March 1 launch on
routes between JFK and LAX/SFO, the menus on all 12 routes will be
refreshed often to support the airline's focus on offering
innovative, seasonal and locally-sourced food and beverages.
This enhancement comes on the heels of a test conducted late
last year, where the airline closely monitored customer
satisfaction scores to determine the impact on the in-flight
experience and saw a significant increase as a result of the
test.
"We are all about making our Main Cabin experience the best it
can be for our customers and offering free, high quality meals is a
big part of that experience," said Allison
Ausband, Delta's Senior Vice President – In-Flight Service.
"When we tested this concept, our customers loved it and
appreciated it so we are implementing in our most strategic
markets."
In addition to the Main Cabin meal service, customers seated in
Delta Comfort+ will enjoy a pre-arrival snack basket, which will be
included on all 12 routes, and
complimentary beer, wine and spirits for customers 21+.
Additionally, a mid-service Greek frozen yogurt bar will be offered
in Delta Comfort+ on flights from JFK to/from LAX and SFO.
About Delta
Delta Air Lines serves more than 180 million customers each
year. In 2016, Delta was named to Fortune's top 50 Most Admired
Companies in addition to being named the most admired airline for
the fifth time in six years. Additionally, Delta has ranked No.1 in
the Business Travel News Annual Airline survey for an unprecedented
six consecutive years. With an industry-leading global network,
Delta and the Delta Connection carriers offer service to 323
destinations in 57 countries on six continents. Headquartered in
Atlanta, Delta employs more than
80,000 employees worldwide and operates a mainline fleet of more
than 800 aircraft. The airline is a founding member of the SkyTeam
global alliance and participates in the industry's leading
transatlantic joint venture with Air France-KLM and Alitalia
as well as a joint venture with Virgin Atlantic. Including its
worldwide alliance partners, Delta offers customers more than
15,000 daily flights, with key hubs and markets including
Amsterdam, Atlanta, Boston, Detroit, Los Angeles, Minneapolis/St.
Paul, New York-JFK and LaGuardia, London-Heathrow, Paris-Charles de
Gaulle, Salt Lake City, Seattle and Tokyo-Narita. Delta has
invested billions of dollars in airport facilities, global products
and services, and technology to enhance the customer experience in
the air and on the ground. Additional information is available on
the Delta News Hub, as well as delta.com, Twitter @DeltaNewsHub,
Google.com/+Delta, and Facebook.com/delta.
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SOURCE Delta Air Lines