ATLANTA, Sept. 2, 2015 /PRNewswire/ -- Delta Air
Lines (NYSE: DAL) is being honored with two important customer
service distinctions by Latin Trade's Best of Travel Annual Awards
2015: Best Food and Beverages on board Delta One and Best
Self-Check-In for customers. Furthermore, Delta is the runner-up on
three additional categories, Best In-Flight Technology, Best
Airline App and Best Cargo Network. This is the second year in a
row that Delta has received high accolades from Latin Trade.
"We would like to thank the editorial board of Latin Trade, one
of the most influential business publications in the region, for
recognizing Delta's efforts to become Latin American customers'
preferred airline by offering them an enhanced travel experience,"
said Nicolas Ferri, Delta's vice
president for Latin America and
the Caribbean. "The awards
highlight the investments we have made over the last four years
that surpass $3 billion, and they
underscore the work of our 80,000 employees worldwide who
contribute every day to make Delta the best U.S. airline in
Latin America and the Caribbean."
The magazine recognized Delta's focus on offering customers a
thoughtful food and wine program. The Delta One menu, created by
Chef Michelle Bernstein, is inspired
by the seasonal flavors and her Latin American roots and offers
customers a unique dining experience.
"It is a privilege to work with two distinguished food and wine
professionals. Chef Michelle
Bernstein and Master Sommelier Andrea Robinson make a great
team when it comes to designing a unique menu reflecting the
flavors and cultures of Latin
America and pairing it to the perfect wine to serve on Delta
One," said Allison Ausband, Delta's
senior vice president of In-Flight Service. "Customers across
the region are taking note of our food and wine program and we are
working to continue offering seasonal ingredients and introducing
more regional and innovative menus to enhance their
experience."
With regard to Delta's check-in experience, Latin Trade also
highlighted the great flexibility Delta's customers have when it
comes to self check-in through managing the process at home via
delta.com, on the go with the Fly Delta mobile app, at airport
kiosks and at dedicated curbside check-in areas in over 100 U.S.
locations.
"We are very pleased to present two awards to an airline that
has been part of business travel in the region for so many years,
and which continues to make outstanding improvements in services,"
said Maria Lourdes Gallo, managing
director Latin America of the
Latin Trade Group. "Delta is also recognized in additional
categories and this is an indicator of great leadership, of the
sustained momentum of the airline in the region, and, of customer
satisfaction."
Delta, the second largest U.S. airline in Latin America and the Caribbean, was the only U.S. airline to be
recognized in 2014 with two awards by Latin Trade, "Most
Improvement Overall" and "Best Partnerships and Alliances,"
recognizing Delta's customer experience enhancements and
strengthened partnerships with regional airlines GOL Linhas Aereas
Inteligentes, Aeromexico and Aerolineas Argentinas.
Delta's growth and improvements in Latin America and the Caribbean can be seen in the strength of its
strategic alliances with GOL Linhas Aereas Inteligentes which
provide customers access to 99 percent of domestic demand points
throughout Brazil—more than any other U.S. airline. In Mexico, Delta's customers have access to a
large network of flights to the interior of the country. Likewise,
the alliance with Aerolíneas Argentinas increases Delta's offerings
in South America.
Latin Trade's Best of Travel Annual Awards 2015 were selected by
an editorial board composed of the magazine's staff and a group of
journalists with broad experience in business travel and the
airline industry.
About Delta Air Lines
Delta Air Lines is working to be the best U.S. airline in
Latin America and the Caribbean. Its achievements have been
recognized with two top customer service distinctions by Latin
Trade's Best of Travel Annual Awards 2015, leading the categories
of "Best Self-Check-In" and "Best Food and Beverage on board Delta
One™ cabin". This is the second year that Delta receives high
accolades from Latin Trade's readers. Delta continues to grow in
Latin America through its
long-term exclusive alliances with GOL Linhas Aereas Inteligentes,
Aeromexico and Aerolineas Argentinas, and is committed to building
a solid regional footprint to enhance its global network and offer
the best overall experience for its customers. Delta provides
service to 29 countries and 46 destinations in the region offering
over 1,100 weekly flights between Latin
America/Caribbean and the
U.S. Delta customers can receive real-time, on-the-go travel
assistance in Spanish and Portuguese through Twitter channels
@DeltaAssist_ES and @DeltaAjuda from 9 a.m.
to 7 p.m. EST. Brazilian customers can also access Delta´s
dedicated Brazil Facebook page, visiting
http://www.facebook.com/DeltaAirLinesBrasil.
Delta Air Lines serves more than 170 million customers each
year. Delta was named to FORTUNE magazine's top 50 World's Most
Admired Companies in addition to being named the most admired
airline for the fourth time in five years. Additionally, Delta has
ranked No.1 in the Business Travel News Annual Airline survey for
four consecutive years, a first for any airline. With an
industry-leading global network, Delta and the Delta Connection
carriers offer service to 319 destinations in 58 countries on six
continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees
worldwide and operates a mainline fleet of more than 700 aircraft.
The airline is a founding member of the SkyTeam global alliance and
participates in the industry's leading trans-Atlantic joint venture
with Air France-KLM and Alitalia as well as a joint venture with
Virgin Atlantic. Including its worldwide alliance partners, Delta
offers customers more than 15,000 daily flights, with key hubs and
markets including Amsterdam, Atlanta, Boston, Detroit, Los Angeles,
Minneapolis/St. Paul, New York-JFK, New York-LaGuardia,
Paris-Charles de Gaulle, Salt Lake City, Seattle and Tokyo-Narita.
Delta has invested billions of dollars in airport facilities,
global products and services, and technology to enhance the
customer experience in the air and on the ground. Additional
information is available on the Delta News Hub, as well as
delta.com, Twitter @DeltaNewsHub, Google.com/+Delta,
Facebook.com/delta and Delta's blog takingoff.delta.com.
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SOURCE Delta Air Lines