Travelers Has Doubled ConciergeClaim® Nurse Locations This Year
November 19 2015 - 8:28AM
Business Wire
Travelers’ nurses work in clinics to help
injured workers recover faster
The Travelers Companies, Inc. (NYSE: TRV), the nation’s largest
workers compensation carrier, has doubled its ConciergeClaim® Nurse
sites this year, to more than 60 locations countrywide.
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Travelers, the nation’s largest workers
compensation carrier, has doubled the number of locations where
injured workers can access nurses like Sarah Grace who is a
registered nurse supervisor in the company’s ConciergeClaim Nurse
program. Travelers has expanded ConciergeClaim Nurse from 30
clinics at the end of last year to more than 60 today. The company
says injured employees who use the program typically return to work
40 percent faster than those who do not. (Photo: Business Wire)
The patented program helps to facilitate access to care for
injured workers and provides personal assistance from a Travelers
nurse to guide someone through the workers compensation process.
Employees who participate in the program typically recover much
faster than other injured employees.
“ConciergeClaim® Nurse has delivered better health outcomes, and
we are pleased to be making it available to more workers,” said
Vincent Armentano, Senior Vice President of Business Insurance
Claim at Travelers. “Our personalized approach decreases recovery
time for most injuries by more than 40 percent, reduces anxiety for
someone who has never been through the process and lowers medical
costs for employers.”
Travelers’ nurses are physically located in the clinic and
available to meet with injured workers immediately after they have
been seen by a physician. This allows the nurse to guide the
injured employee through the claim and recovery process, review the
doctor’s diagnosis and treatment plan with the injured employee,
work with the clinic’s medical staff on the recovery regimen and
support the patient until he or she is discharged from care and
able to return to work.
The company manages more than 250,000 workers compensation
claims a year and employs more than 500 nurses in 21 full-service
claim centers. Its ConciergeClaim® Nurse program is available in
local healthcare clinics, most of which are operated by Concentra
or U.S. HealthWorks.
About Travelers
The Travelers Companies, Inc. (NYSE: TRV) is a leading provider
of property casualty insurance for auto, home and business. A
component of the Dow Jones Industrial Average, Travelers has
approximately 30,000 employees and generated revenues of
approximately $27 billion in 2014. For more information, visit
www.travelers.com.
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Media:The Travelers Companies, Inc.Robert DeMallie,
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