Pegasystems Earns Best in Biz Award for Second Consecutive Year
November 30 2017 - 9:00AM
Pegasystems Inc. (NASDAQ:PEGA), the software company empowering
customer engagement at the world’s leading enterprises, today
announced that Pega® Intelligent Virtual Assistant has been named a
Bronze winner for Best New Product of the Year in the Enterprise
category of the seventh annual Best in Biz Awards. This marks the
second consecutive year that a Pega solution has won an award in
this category.
The award recognizes Pega Intelligent Virtual Assistant’s use of
artificial intelligence (AI) to evolve bots from simple chat and
data aggregation novelties into dynamic customer engagement tools.
This AI-powered bot provides customers and employees with smart
digital assistants from almost any conversational interface – from
SMS and email to Facebook, Alexa, Slack, and beyond. Pega
Intelligent Virtual Assistant – part of the Pega® Platform – turns
these channels into sophisticated digital agents that make
personalized customer service possible using natural language in
voice or text, making bots more useful and gratifying for customers
and employees to use.
The Best in Biz Awards is an independent business awards program
judged by a panel of 50 press and industry analyst members in North
America. The seventh annual program received more than 650 entries
from public and private companies of varying sizes, industries, and
geographies.
For a full list of winners, visit:
http://www.bestinbizawards.com/2017-winners.
Quotes & Commentary
“Chatbots and virtual assistants hold real potential for
improving customer engagement. As bots proliferate across more
channels, the challenge for the enterprise is to avoid creating
more silos that can create disconnected experiences for employees
and customers,” said Ying Chen, head of product marketing,
platform, Pegasystems. “This recognition from Best in Biz validates
the need for a different approach – one that provides a continuous
experience across all channels.”
Supporting Resources
- Product launch: Pega Intelligent Virtual Assistant
- Platform background: Pega Platform information
About Pegasystems Pegasystems Inc. is the
leader in software for customer engagement and operational
excellence. Pega’s adaptive, cloud-architected software – built on
its unified Pega® Platform – empowers people to rapidly deploy, and
easily extend and change applications to meet strategic business
needs. Over its 30-year history, Pega has delivered award-winning
capabilities in CRM and BPM, powered by advanced artificial
intelligence and robotic automation, to help the world’s leading
brands achieve breakthrough business results. For more information
on Pegasystems (NASDAQ:PEGA) visit http://www.pega.com.
Press Contact:Sean AudetPegasystems Inc.
sean.audet@pega.com (617)
528-5230
Twitter: @pega
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