New Research From Work Management Leader
Uncovers the Hidden Cost of Work Complexities Caused by Low
Visibility, Wasted Time, Project Delays, and Employee Churn
Wrike, the most powerful work management platform, today
released new findings that uncover the cost of work complexities
brought about by the Digital Era and accelerated transformations.
According to the research report commissioned by Wrike, “Dark
Matter of Work: The Hidden Cost of Work Complexities,” up to 55% of
the work that takes place within an organization is not visible to
key stakeholders, costing organizations up to $60 million a year in
wasted time, delayed or canceled projects, and employee churn. This
lack of visibility has created the “Dark Matter of Work,” a term
coined by Wrike Founder Andrew Filev to describe the vast amount of
work that isn’t captured, tracked, or measured against goals
because it takes place in synchronous applications and unstructured
ways.
“The current economic climate has created an urgent need for
organizations to increase efficiency and drive up productivity
while providing their employees with a genuine sense of purpose in
the work they contribute,” says Andrew Filev, Senior Vice President
and Wrike General Manager, Citrix. “What we’re finding, and is
important for organizations to note, is that the Digital Era has
created a new level of chaos and misalignment, which is exacerbated
by the over-proliferation of apps and data. It has actually begun
offsetting major projects and losing organizations their best
talent. Neither of which organizations can afford as we move into a
turbulent economic market. In order to survive this next stage with
optimum efficiency, it is going to be critical for organizations to
understand the depth of work complexities and what they need to do
right now to overcome them.”
Wrike surveyed 2,800 business leaders and knowledge workers to
determine the root causes of work complexities and the severity of
the impact on businesses, teams, and individuals. The financial and
human cost of the Dark Matter of Work is staggering. Organizations
with approximately 3,200 employees can lose up to $52 million
annually in wasted time caused by unproductive meetings, duplicated
efforts, information seeking, and status check-ins; $8.2 million in
delayed or canceled projects; and $427,000 in employee churn.
Organizations with 100 employees can lose over $1.65 million
annually, and those with 100,000 can lose over $1.65 billion.
Work complexities have been growing steadily over the last
decade, but it wasn’t until recent years that they began to create
significant gaps in information visibility and collaboration. This
is a result of the surge in applications and data processed, as
well as the general pace of work today. Just as CERN, the European
Organization for Nuclear Research, identified Dark Matter as the
“invisible” content that makes up 95% of the mass of the universe,
modern work complexities have generated a significant body of work
that teams can’t immediately see, but that has a powerful influence
on the projects around it.
This Dark Matter of Work lives in synchronous applications and
unstructured work, such as instant message threads and video calls,
as well as the gaps between systems and applications that aren’t
integrated. Without a single work platform in place that is
powerful and versatile enough to track, manage, action, and align
all work to goals across an organization, there exists a
dangerously low level of visibility amongst knowledge workers and
leaders.
Wrike’s survey uncovered data that supports the existence of the
Dark Matter of Work, the very real cost it has on organizations,
and the path forward toward optimum efficiency:
- 86% of business leaders have had to adopt new communication and
collaboration tools to support remote and hybrid working, adding to
the complexity of understanding individuals’ work.
- Knowledge workers say they use 14 applications every day, and
nine new applications were rolled out on average amongst businesses
as a result of the pandemic.
- Business leaders say they can only integrate 51% of their
applications.
- The average knowledge worker sends and receives 295
work-related messages each day.
- Knowledge workers spend 18 working days a year in
meetings.
- 65% of business leaders encounter problems with projects at
least every week that could be avoided with real-time insight into
project status.
- 59% of business leaders say it is impossible to say how well
everyone is progressing because so much of the relevant information
is in a black hole.
- 78% of knowledge workers find themselves working at cross
purposes with their colleagues.
- 62% of knowledge workers say they feel overworked.
- If the Dark Matter of Work is not controlled, this number is
expected to grow 53% in the next five years.
- 94% of knowledge workers say that a single source of truth for
information would reduce stress in their teams.
- 86% of enterprises are planning to invest in tools, such as
artificial intelligence and workflow automation, to create a single
source of truth for work in their enterprise.
“Left unchecked, the Dark Matter of Work has the potential to
devastate organizations,” says Alexey Korotich, VP of Product,
Wrike. “We are on a mission at Wrike to shed light on these work
complexities, bringing all forms of work, no matter where it
originates, into a single source of truth for organizations large
and small. We have taken steps over the years to innovate in the
areas of AI, ML, workflow automation, integrations, and more to
keep up with the pace and changes in modern work environments.”
Most recently, Wrike announced updates to its Work Intelligence
suite, which allows organizations to scale by empowering teams to
predict and minimize delays, reduce manual efforts, and focus on
the work that matters most. These recent updates leverage AI
technology to intelligently action unstructured work. The company
also announced a way to make it easier for teams to uncover
workflows and bring invisible work into the visible universe. This
new feature goes beyond projects, tasks, and spreadsheets and
allows teams to create custom item types specific to their
workflows. This level of versatility allows any individual, team,
or organization to feel at home in Wrike while working
cross-functionally, creating a true “Work as One” environment for
organizations.
“Only through work management software can organizations bring
all work into one place,” says Filev. “Teams get a holistic view of
projects in play and can work as one, and business leaders have
full visibility in order to better understand how work supports
strategic initiatives and organizational goals.”
For full access to the findings of the “Dark Matter of Work: The
Hidden Cost of Work Complexities” report, visit:
https://www.wrike.com/lp/ebook-dark-matter-of-work-report/
For more information on the human cost of work complexities,
visit:
https://www.wrike.com/newsroom/dark-matter-of-work-human-cost-of-work-complexities
Methodology:
Our research was conducted by Sapio Research, who surveyed 804
business function leaders and 2,003 knowledge workers in IT,
marketing, or project management functions, or creative, marketing,
PR and advertising agencies, or professional services firms in the
U.S. and U.K. In both cases, we targeted individuals employed by
companies with more than 1,000 employees. The online surveys were
conducted from March to April 2022. Financial costs were calculated
based on business units with 3,200 employees on average.
In both surveys, three-quarters of respondents worked in or led
the relevant functions in large organizations across a variety of
verticals. The other quarter specifically worked in or led the
relevant agencies or firms.
For Citrix Investors
This release contains forward-looking statements which are made
pursuant to the safe harbor provisions of Section 27A of the
Securities Act of 1933 and of Section 21E of the Securities
Exchange Act of 1934. The forward-looking statements in this
release do not constitute guarantees of future performance. Those
statements involve a number of factors that could cause actual
results to differ materially, including risks associated with the
impact of the global economy and uncertainty in the IT spending
environment, revenue growth and recognition of revenue, products
and services, their development and distribution, product demand
and pipeline, economic and competitive factors, the Company's key
strategic relationships, acquisition and related integration risks
as well as other risks detailed in the Company's filings with the
Securities and Exchange Commission. Citrix assumes no obligation to
update any forward-looking information contained in this press
release or with respect to the announcements described herein. The
development, release and timing of any features or functionality
described for our products remains at our sole discretion and is
subject to change without notice or consultation. The information
provided is for informational purposes only and is not a
commitment, promise or legal obligation to deliver any material,
code or functionality and should not be relied upon in making
purchasing decisions or incorporated into any contract.
About Wrike
Wrike, a Citrix company, is the most intelligent, versatile work
management platform for the enterprise. It can be easily configured
for any team and any use case to transform how work gets done.
Wrike’s feature-rich platform puts teams in control of their
digital workflows, enabling them to focus on the most important
work, maximize potential, and accelerate business growth. Customers
like Estée Lauder, Hootsuite, Nielsen, Ogilvy, Siemens, and Tiffany
& Co. depend on Wrike to help teams plan, manage, and complete
work at scale. Wrike is headquartered in Fort Lauderdale, Florida.
For more information, visit: www.wrike.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20220629005636/en/
Rory Schaff Senior Manager, Corporate Communications
rory.schaff@team.wrike.com
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