SAN FRANCISCO, May 24, 2016 /PRNewswire/ -- IBM (NYSE: IBM)
today announced it is collaborating with Twilio, the cloud
communications platform for developers, to introduce two new
offerings, IBM Watson Message Sentiment and IBM Watson Message
Insights, which will be available as Add-Ons in Twilio's
recently announced Marketplace.
Pre-integrated with Twilio's APIs, the new Watson offerings are
now readily accessible as "Add-ons" to the more than one million
registered developers in Twilio's community, in addition to the
developers who currently access Watson technology via Bluemix,
IBM's Cloud platform.
The new Watson Add-ons offer additional message enhancement
capabilities through natural language processing to help understand
sentiment, keywords, entities and high-level concepts from text
messages. The insights gleaned from this unstructured data will
give businesses actionable insights. The capabilities include:
- IBM Watson Message Sentiment: using sentiment analysis,
the new service allows users to retrieve sentiment from SMS in a
scalable manner. For example, a customer service manager would be
able to easily analyze customer SMS messages to determine whether
they are positive, negative, and neutral, to help to assess a
customer's satisfaction with a brand, service or product.
- IBM Watson Message Insights: using a combination of
sentiment analysis, keyword extraction, entity extraction and
concept tagging, this capability allows developers to distill
key meanings from SMS. For example, a developer would be able to
extract trending topics and match specific products or services to
certain sentiments.
Add-ons are pre-integrated technologies available through the
Twilio Marketplace that allow developers to do more with the Twilio API, and are
designed to make it easier for developers to integrate with other
platforms and technologies. The new offerings complement the
more than thirty Watson services currently available from IBM.
Future plans include extending these offerings on third party
platforms, like the Twilio marketplace, bringing cognitive to where
developers work. The Watson Speech to Text Add-on, as part of the
Recording Add-on category, is up next for Twilio developers.
"We are committed to equipping all developers, everywhere, with
self-service AI and IBM's cognitive capabilities, backed by the
best science, ease-of-use and scalability. We are motivated by what
developers are creating with Watson technology, and are constantly
seeking new ways to help them build and innovate," said
David Kenny, general manager, IBM
Watson. "By joining the Twilio Marketplace, we have opened another
avenue for many more developers to harness the power of
Watson."
"Add-ons make it possible for developers to do more with their
Twilio applications using less code," said Patrick Malatack, VP of Product at Twilio. "The
IBM Watson Add-ons apply Watson's sentiment analysis capabilities
to customers' text messages at scale, better equipping businesses
with insights into how their customers feel. We're pleased that
customers can now add the functionality of IBM Watson in a single
click."
These new services are the latest example of IBM's commitment to
empowering the developer community to build cognitive-enabled apps
and businesses with Watson. They build upon IBM's open Watson
platform that offers cognitive APIs in the areas of Language,
Speech, and Vision available through BlueMix, IBM's Cloud platform.
IBM Watson: Pioneering a New Era of Computing
Watson represents a new era in computing called cognitive
computing, where systems understand the world the way humans do:
through senses, learning, and experience. Watson continuously
learns from previous interactions, gaining in value and knowledge
over time. With the help of Watson, organizations are harnessing
the power of cognitive computing to transform industries, help
professionals do their jobs better, and solve important
challenges.
To advance Watson, IBM has three dedicated business units:
Watson, established for the development of cloud-delivered
cognitive computing technologies that represent the
commercialization of "artificial intelligence" or "AI" across a
variety of industries; Watson Health, dedicated to improving the
ability of doctors, researchers and insurers and other related
health organizations to surface new insights from data to deliver
personalized healthcare; and Watson IoT, focused on making sense of
data embedded in more than 9 billion connected devices operating in
the world today, which generate 2.5 quintillion bytes of new data
daily.
For more information on IBM Watson, visit: ibm.com/Watson and
ibm.com/press/watson. Join the conversation at #ibmwatson.
About Twilio
Twilio's mission is to fuel the future of
communications. Developers and businesses use Twilio to make
communications relevant and contextual by embedding messaging,
voice and video capabilities directly into their software
applications. Founded in 2008, Twilio is privately held and has
over 500 employees, with headquarters in San Francisco and other offices in Bogotá,
Dublin, Hong Kong, London, Mountain
View, Munich, New York City, Singapore, and Tallinn.
Contact:
IBM Media Relations
Katy Rosati
+1 917 421 7543
krosati@us.ibm.com
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SOURCE IBM