Geoffrey Insurance Pioneers Pitney Bowes’ EngageOne Video to Transform UK Customer Experience
May 23 2016 - 3:00AM
Business Wire
Pitney Bowes (NYSE:PBI), a global technology company that
provides innovative products and solutions to power commerce, has
signed a major new contract with online motor insurer Geoffrey
Insurance, part of the Markerstudy Group of Companies, to be the
first business to use the EngageOne Video in the UK to transform
its customer experience, boost retention rates and drive
growth.
The Whitstable based business (previously Chaucer Direct), which
announced last month that it will be re-branded as Geoffrey
Insurance from 28 April, is dedicated to providing total customer
satisfaction throughout the entire customer journey, from initial
call through to resolution. As a customer-centric business, the
firm constantly looks to new technologies to drive engagement and
improve its award-winning service. Pitney Bowes’ EngageOne Video is
designed to support this approach, providing a powerful, highly
interactive and personalised experience through a new engagement
channel for Geoffrey Insurance’s customers and partners.
The innovative EngageOne Video solution offers a self-service
way for customers to fully comprehend their insurance policies via
a virtual presenter, using client data for accuracy and precision.
The presenter will take visitors through a customised journey,
produced in real-time, that will explain their policy, address
commonly asked questions and address their needs, whilst educating
them on the relevant products and services.
Paul Baxter, head of Direct, Geoffrey Insurance Services and
Zenith Direct said, “As a company that has already received
numerous accolades for our levels of customer service, we’re always
looking at new ways to engage our customers and embracing new
technologies to drive a greater service experience is a key part of
this. We were hugely impressed with EngageOne Video. It will help
us take customer engagement to a new level”.
Tim Barber, vice president of Digital Commerce, EMEA, Pitney
Bowes, said, “EngageOne Video is a truly innovative, immersive
technology which pulls together customer data and uses it across an
intelligent software platform to create a highly personalised,
accurate and engaging customer experience. It’s a perfect fit for
Geoffrey Insurance, both in terms of what they want to achieve for
their customers and what they want to achieve for their
business”.
About Pitney Bowes
Pitney Bowes (NYSE: PBI) is a global technology company offering
innovative products and solutions that enable commerce in the areas
of customer information management, location intelligence, customer
engagement, shipping and mailing, and global ecommerce. More than
1.5 million clients in approximately 100 countries around the world
rely on products, solutions and services from Pitney Bowes. For
additional information, visit Pitney Bowes
at http://www.pb.com/uk.
Notes to editors
Markerstudy Group of Companies (MSG) is a dynamic
privately-owned organisation, headquartered in Bessels Green, near
Sevenoaks, employing over 4,000 employees in the UK and Gibraltar.
In 2016 it was named 29th Best Company to Work For in the UK at The
Sunday Times Best Companies Awards.
Established in 2001, its insurance arm includes Gibraltar
insurers, Markerstudy Insurance Company Limited, Zenith Insurance
Plc and Ultimate Insurance Company Ltd plus UK appointed service
providers, Markerstudy Limited and Zenith Insurance Management UK
Limited, who provide distribution, claims and administrative
support.
In 2015, MSG acquired Chaucer Insurance Services Limited
including Chaucer Insurance, which will be re-branded Zenith Marque
in March 2016, as well as consumer facing brand Chaucer Direct,
which will be rebranded Geoffrey Insurance Services in April 2016.
The acquisition has increased Markerstudy’s substantial offering of
products and services in the motor insurance market and provided a
new channel for commercial insurance.
The following brands operate within the Markerstudy Retail
division: Caterer’s Club, Mobilers, Equesure, Insurance Choice,
Distinct Private Clients, Policy Shop, Insurance Factory
Commercial, Insurance Shop, Lancaster Insurance Services, Sureterm
Direct, Masterquote, Aquote, Insurance Factory, Supercover
Insurance Ltd and Lionheart Insurance, offering value and choice to
a wide range of customers.
The Affinity Division, Ultimate Insurance Solutions (UIS)
includes Ultimate Pet Partners Limited, the UK administrative arm
of the business and pet brands Purely Pets, Paws & Claws and
BDML Connect Limited, one of the UK’s largest affinity based
insurance intermediaries for pet insurance.
The Group also includes Auto Windscreens and Vision Vehicle
Solutions Limited.
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version on businesswire.com: http://www.businesswire.com/news/home/20160523005175/en/
Markerstudy GroupRowena Stanyer, 01246225783Acting Group
Communications
Managerrstanyer@markerstudy.comwww.markerstudy.comorPitney
BowesAnne Amlot, +44 (0) 7889 409697Media Relations
Manageranne.amlot@pb.comwww.pb.com/uk
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