Cubic Opens Global Operations Centre for Transportation Services, Leveraging Industry-Leading Experience
September 22 2016 - 7:00AM
Business Wire
Center provides worldwide hub for
cost-effectively executing customer service needs 24/7
Cubic Transportation Systems (CTS), a business unit of Cubic
Corporation (NYSE:CUB), today announced the opening of its new
Global Operations Centre (GOC) in the United Kingdom, which will
expand and strengthen the company’s leading intelligent travel
services offerings around the world.
The GOC is located in Stockton-on-Tees in northeastern U.K., an
existing base of Cubic resources and infrastructure and the home of
its intelligent transportation management system (ITMS) operations.
The town is also near many of the U.K.’s leading, most prestigious
universities, including Newcastle and Durham. This gives Cubic
proximity to a vast base of potential, qualified recruits, further
establishing the new operations center that will build on the
company’s already impressive services footprint and help fuel
future growth.
“Our services business today supports a comprehensive range of
operations and maintenance needs for transportation authorities
around the world, ranging from public transport to traffic
management for roads and highways. As our first global operations
hub, the GOC will augment our services operations already onsite in
these multiple locations,” said Min Wei, senior vice president,
operations, Cubic Transportation Systems. “We will continue to
provide the same standards of local support we always have and that
our clients rightly expect.”
The GOC will support Cubic customers around the world on a
rolling 24/7 basis, delivering Level one and Level two support.
Level one will comprise central service desk operations, while
Level two will involve more skilled and specialized interventions
to remotely resolve issues or improve performance.
The new center utilizes Cubic’s latest innovations for providing
the highest service levels in transportation, including cloud-based
enterprise software, best-in-class service management tools and
advanced analytics.
“The convergence of passenger transit and traffic management on
the roads of the regions and cities we serve is a trend we have
long recognized,” said Wei. “Our NextCity strategy revolves around
recognizing and harnessing those trends. Through insightful
analysis of the customer data being captured every second of every
day across these thriving cities, we can help improve how agencies
operate and serve their citizens.”
An opening celebration officiated by James Wharton, Member of
Parliament for Stockton South and Under Secretary of State for
International Development, and attended by Cubic executives and
local government representatives will be held on Friday, September
23 at the new GOC location.
About Cubic Corporation
Cubic Corporation designs, integrates and operates systems,
products and services focused in the transportation, defense
training and secure communications markets. Cubic Transportation
Systems is a leading integrator of payment and information
technology and services to create intelligent travel solutions for
transportation authorities and operators. Cubic Global Defense is a
leading provider of live, virtual, constructive and game-based
training solutions, special operations and intelligence for the
U.S. and allied forces. Cubic Mission Solutions provides networked
Command, Control, Communications, Computers, Intelligence,
Surveillance and Reconnaissance (C4ISR) capabilities for defense,
intelligence, security and commercial missions. For more
information about Cubic, please visit the company's website
at www.cubic.com or on Twitter @CubicCorp.
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version on businesswire.com: http://www.businesswire.com/news/home/20160922005243/en/
Zeno GroupHannah WilliamsDirector, TechnologyPH: +44 20 3047
2675Hannah.williams@zenogroup.comorCubic CorporationLaura
ChonCorporate CommunicationsPH: + 1
858-505-2181laura.chon@cubic.com
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