Selective Chooses Accenture as Its Customer Relationship Management Service Provider
June 07 2016 - 8:47AM
Business Wire
Accenture (NYSE:ACN) has been chosen by Selective Insurance
Company of America (Selective), a subsidiary of Selective Insurance
Group, Inc. (NASDAQ:SIGI), as its strategic Customer Relationship
Management (CRM) service provider to help elevate the company’s
customer service capabilities.
As part of this program, Accenture will conduct an assessment of
Selective’s customer relationship management practices and
technologies, design a future CRM vision, help identify the right
technology solution, and develop an implementation road map and
business case. The goal is to enhance the company’s customer
experience, provide a holistic view of the customer, streamline
customer and agent service capabilities and enable business growth
objectives.
“At Selective, Response is everything® and we are committed to
responding to the needs of our customers with a superior level of
service,” said Rohit Mull, senior vice president, chief marketing
officer, Selective. “In the spirit of continuous improvement, we
are reimagining the customer experience to ensure we meet and
exceed customers’ changing expectations. By leveraging Accenture’s
proficiencies in customer experience practices, we expect to better
assess our needs, identify gaps in our current infrastructure and
identify best practices in customer-centricity that support our
vision to deliver high-tech, high-touch insurance solutions to
customers and independent insurance agents.”
“Driven by technology innovations in their everyday lives,
consumers’ expectations of insurance providers are higher than
ever,” said Carlos A. Lugo, managing director and digital practice
lead, Insurance North America, Accenture. “To succeed in today’s
competitive environment, insurers need to reconsider how they serve
customers so that they become truly customer-centric organizations.
We are pleased to have been chosen by Selective to work on this
strategically important initiative.”
About Selective Insurance Group, Inc.Selective Insurance
Group, Inc. is a holding company for 10 property and casualty
insurance companies rated "A" (Excellent) by A.M. Best. Through
independent agents, the insurance companies offer standard and
specialty insurance for commercial and personal risks, and flood
insurance underwritten by the National Flood Insurance Program.
Visit us at www.Selective.com.
About AccentureAccenture is a leading global professional
services company, providing a broad range of services and solutions
in strategy, consulting, digital, technology and operations.
Combining unmatched experience and specialized skills across more
than 40 industries and all business functions – underpinned by the
world’s largest delivery network – Accenture works at the
intersection of business and technology to help clients improve
their performance and create sustainable value for their
stakeholders. With approximately 373,000 people serving clients in
more than 120 countries, Accenture drives innovation to improve the
way the world works and lives. Visit us at www.accenture.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20160607005706/en/
AccentureMelissa Volin, +
1-267-216-1815melissa.volin@accenture.comorSelectiveJamie Beal, +
1-973-948-1234jamie.beal@selective.com
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