PARSIPPANY, N.J. and
AUSTIN, Texas, May 18, 2021 /PRNewswire/ -- Wyndham Hotels &
Resorts, the world's largest hotel franchising company with over
8,900 hotels across nearly 95 countries, today announced the roll
out of the next-gen Oracle Hospitality OPERA Cloud Property
Management (PMS) to its full-service hotels, making it the first
major hotel company to adopt the system globally. The decision
comes following successful pilots at nearly 50 Wyndham hotels over
the last nine months.
Full-service hotels coming into the Wyndham portfolio, which
includes brands like Wyndham Grand®, Ramada® by Wyndham, and Dolce®
by Wyndham, will be placed on the new PMS while existing owners
have the option of upgrading now or waiting until their existing
PMS agreements expire. The Company anticipates approximately 20
percent of its full-service portfolio will adopt the new PMS in the
next 12 months with the majority migrating to the system over the
next several years.
Wyndham's selection of OPERA Cloud for its full-service hotels
represents the latest in a growing list of newly launched
technology initiatives by the Company, all of which center on
giving franchisees tools to help provide a competitive advantage
amid the ongoing pandemic. Last September, the Company launched a
new best-in-class customer data platform and prior to that, a
fully reimagined mobile app, making it the first to bring mobile
check-in and checkout to more than 6,000 economy and midscale
hotels.
"The rollout of Oracle's OPERA Cloud represents the next step in
Wyndham's continued digital transformation," said Scott Strickland, chief information officer at
Wyndham Hotels & Resorts. "Not only does the system help our
hotel owners deliver a better guest experience through a host of
operational enhancements and efficiencies, it's designed to lower
their overall costs by eliminating the need for costly and
difficult-to-maintain on-site hardware. Best of all, hotels can
migrate to the system remotely in a matter of days, not
weeks—allowing hotels, particularly conversions, to open
faster."
Through OPERA Cloud, Wyndham and its franchisees have the
ability to easily:
- Scale in the cloud – Built specifically to run hotel
operations, the PMS is flexible and can scale to meet the needs of
each hotel without requiring installation and maintenance of
on-site hardware.
- Enable mobile "anywhere" access – Operators can run
their hotel from anywhere while team members can untether from the
front desk to serve guests anywhere on property.
- Streamline operations – Easy integration with thousands
of key partner interfaces means a smoother, more streamlined guest
experience with the opportunity for enhanced
personalization.
- Operate globally – Designed to meet fiscal requirements
across more than 200 countries, operators can customize the system
to operate in 20 languages.
- Enhance security and performance – The PMS is built on
Oracle Cloud Infrastructure, which helps hotels elevate the guest
experience while helping to deliver higher performance, security
and reliability.
"Wyndham's progressive approach to its digital transformation
provides a strategic advantage for its thousands of hotel owners
and operators around the world," said Alex
Alt, general manager of Oracle. "Having OPERA Cloud in place
allows franchisees to quickly and remotely enhance features for
guests as the industry continues to evolve, which is going to be
critical in maintaining a competitive edge."
The rollout of OPERA Cloud builds upon the foundation of a
broader, multi-year digital transformation for Wyndham, which in
recent months has enabled the Company to quickly stand-up new tools
and offerings to help drive more business to its
franchisees—particularly from everyday business travelers, such as
construction workers, utility workers, truckers and more. Among
them are Wyndham Direct, a total booking, billing and payment
solution for corporate customers that streamlines travel management
with no minimum spend or stay requirements and Wyndham
Business, a one-stop-shop for anyone looking to do business with
Wyndham and its hotels. Learn more
at www.wyndhamhotels.com/business.
Wyndham first began its digital transformation journey in 2016,
which has since resulted in a shift to best-in-class, cloud-based
property management systems, a single central reservation system
for all 20 brands, and a flexible cloud service and sales
platform.
About Wyndham Hotels & Resorts
Wyndham Hotels
& Resorts (NYSE: WH) is the world's largest hotel franchising
company by the number of properties, with over 8,900 hotels across
nearly 95 countries on six continents. Through its network of
over 797,000 rooms appealing to the everyday traveler, Wyndham
commands a leading presence in the economy and midscale segments of
the lodging industry. The Company operates a portfolio of 20
hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La
Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®,
Trademark Collection® and Wyndham®. Wyndham Hotels & Resorts is
also a leading provider of hotel management services. The Company's
award-winning Wyndham Rewards loyalty program offers 87 million
enrolled members the opportunity to redeem points at thousands of
hotels, vacation club resorts and vacation rentals
globally. For more information,
visit www.wyndhamhotels.com.
About Oracle
Oracle offers integrated suites of
applications plus secure, autonomous infrastructure in the
Oracle Cloud. For more information about Oracle, please visit
us at oracle.com.
Oracle Hospitality brings more than 40 years of experience in
providing technology solutions to independent hoteliers, global and
regional chains, gaming, and cruise lines. Our hardware, software,
and services enable customers to act on rich data insights that
deliver personalized guest experiences, maximize profitability and
encourage loyalty. Cloud-based, mobile-enabled, with open APIs,
Oracle's OPERA Cloud property management and distribution, Simphony
point-of-sale, reporting and analytics, and Nor1 upsell solutions
accelerate innovation, increase revenue, lower IT cost, and
maximize operating efficiency. Our Hospitality Resource Center
features an array of information to navigate challenges and seize
opportunities in an altered marketplace. To learn more, please
visit www.oracle.com/Hospitality.
Trademarks
Oracle is a registered trademark of Oracle
Corporation.
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SOURCE Wyndham Hotels & Resorts