AUSTIN, Texas, April 14, 2021 /PRNewswire/ -- Oracle today
announced that ServiceNow, the leading digital workflow company
that makes work, work better for people, now supports Oracle Cloud
Infrastructure (OCI). Enterprise customers are now able to
access and manage OCI resources via their existing ServiceNow
Service portal and the ServiceNow IT Operations Management (ITOM)
Visibility application, which gives them a single dashboard to
manage their public cloud resources from Oracle and other major
cloud providers.
Oracle Cloud continues to expand its comprehensive cloud
portfolio, which includes 29 Oracle Cloud regions, Oracle
Government Cloud, and seven global Oracle-Microsoft Azure
Interconnect regions and the most complete support for hybrid cloud
strategies. Many global companies choose ServiceNow as the platform
of choice for IT Service Management (ITSM) and IT Operations
Management. With this integration, enterprise customers now
have the ability to discover and manage OCI IaaS, PaaS, and CaaS
resources using ITOM Visibility as they would use for other cloud
resources.
"Enterprise customers are increasingly moving toward a
multi-cloud environment and need an easy way to manage all of their
cloud resources," said Scott
Twaddle, vice president of product, industries, and
partnerships, Oracle Cloud Infrastructure. "This is a big step
forward for all of our customers that are using Oracle, as well as
other major cloud providers to run their business-critical
applications. Now customers can leverage their existing
ServiceNow Service portal to view and manage all of their cloud
resources, including Oracle."
ServiceNow and Oracle are announcing the integration of ITOM
Visibility with OCI so customers can assess inventory and analyze
usage of cloud resources within their OCI tenancy. All Oracle
Cloud discoverable cloud resources are extracted and stored in the
ServiceNow Configuration Management Database (CMDB) repository,
which can then be used to monitor availability of those resources
for IT services, operations, and support level management.
Additionally, combining CMDB content with ServiceNow's AIOps
solution enables customers to monitor workloads deployed in OCI and
provide service context with the tag based service
mapping.
"With this integration, ServiceNow and Oracle are making it
seamless for enterprises to unlock productivity for
distributed teams to deliver products and services faster, access
powerful business insights and create great experiences for
employees, wherever they may be," said Jeff
Hausman, VP & GM Operations Management (ITOM, ITAM,
Security) & Data Foundations at ServiceNow. "Joint
customers leveraging the Now Platform® and OCI will get the
best of both worlds, a seamless experience that maximizes the value
of cloud investments and the ability to harness the power of
artificial intelligence for proactive operations."
Customers including Network Rail are already benefiting from the
Oracle and ServiceNow integration. Network Rail runs 20 of the
United Kingdom's
largest railway stations, and operates and develops
Britain's railway infrastructure,
which consists of 20,000 miles of track, 30,000 bridges,
tunnels and viaducts and the thousands of signals and
level crossings.
"At Network Rail we utilize ServiceNow to keep track of our
systems and assets and we were very happy to see we can observe our
Oracle Cloud Infrastructure deployment," said Iain Sear, Database and Middleware
Infrastructure Manager at Network Rail. "We look forward to
expanding our use of both systems to serve our customers and
operational teams."
About Oracle
Oracle offers suites of integrated
applications plus secure, autonomous infrastructure in the Oracle
Cloud. For more information about Oracle (NYSE: ORCL), please visit
us at oracle.com.
Additional Resources
- Learn more about Oracle Cloud Infrastructure
- Read the Oracle Blog: ServiceNow and Oracle Cloud
Infrastructure integration for ITOM visibility and AIOps
- Read the ServiceNow Blog: ServiceNow and Oracle Cloud
Partner to Drive Digital Transformation
Trademarks
Oracle and Java are registered trademarks
of Oracle
Corporation.
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SOURCE Oracle