WARREN, Pa., May 4, 2021 /PRNewswire/ -- Northwest Bank
(NASDAQ: NWBI) ranks highest in customer satisfaction in
Pennsylvania, according to the
J.D. Power 2021 U.S. Retail Banking Satisfaction Study.
The study analyzes the overall satisfaction customers have with
their retail banking experience based on channel activities,
account information, fees, problem resolution and product
offerings.
Northwest received the highest satisfaction score in
Pennsylvania, scoring 14 points
higher than the region average. This is the seventh time in
eleven years Northwest has received a recognition by J.D. Power
(award wins were in the Mid-Atlantic Region in 2010-2012, 2014,
2016, 2018 and Pennsylvania in
2021).
"Receiving our seventh award from J.D. Power as highest ranked
in our region is an incredible honor," said Ron Seiffert, Northwest Bank president and
CEO. "Increasingly, customers are expecting more from their
financial services providers, both in terms of the digital
experience and personalized guidance. We are delighted that,
even through this challenging COVID-19 environment, our dedicated
employees on the front lines and behind-the-scenes have been
recognized for continuing to put the needs of our customers and
communities first."
"It is our goal to continue to exceed expectations in these
areas and build our brand as leaders in customer
experience. This award again demonstrates we are on the right
path."
To read the announcement from J.D. Power, please visit
https://www.jdpower.com/business/press-releases/2021-us-retail-banking-satisfaction-study.
About Northwest Bank
Northwest Bancshares, Inc. is the
holding company of Northwest Bank, which is headquartered in
Warren, Pennsylvania. Founded in
1896, Northwest Bank is a full-service financial institution
offering a complete line of business and personal banking products,
as well as employee benefits and wealth management services. As of
March 31, 2021, Northwest operated
162 full-service community banking offices and eight free standing
drive-through facilities in Pennsylvania, New
York, Ohio and Indiana. Northwest Bancshares, Inc.'s common
stock is listed on the NASDAQ Global Select Market ("NWBI"). You
can find more information about Northwest Bancshares, Inc. and
Northwest Bank at www.northwest.com.
About J.D. Power
J.D. Power is a global
leader in consumer insights, advisory services and data and
analytics. A pioneer in the use of big data, artificial
intelligence (AI) and algorithmic modeling capabilities to
understand consumer behavior, J.D. Power has been delivering
incisive industry intelligence on customer interactions with brands
and products for more than 50 years. The world's leading businesses
across major industries rely on J.D. Power to guide their
customer-facing strategies.
J.D. Power is headquartered in Troy,
Mich., and has offices in North
America, Europe and
Asia Pacific. To learn more about
the company's business offerings, visit JDPower.com/business. The
J.D. Power auto shopping tool can be found at JDPower.com.
Disclaimer: Northwest Bank received the highest numerical
score among retail banks in Pennsylvania in the J.D. Power 2021 Retail
Banking Satisfaction Study, based on 6,067 responses from 21
banks, measuring opinions of consumers with their primary
banking provider, surveyed April 2020-February 2021. Your experiences may vary. Visit
jdpower.com/awards
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SOURCE Northwest Bank