Comcast Business Fuels Digital Transformation for the Financial Services Industry
October 15 2019 - 9:30AM
Business Wire
Reliable advanced network capabilities foster
“bank of the future” customer experiences for financial
institutions of all sizes
Comcast Business today announced that leading organizations
across the financial services industry are harnessing gig-speed
connectivity and software-defined networking from Comcast Business
to accelerate their digital transformation journeys to reimagine
how they serve their customers.
“Financial services organizations of all sizes are increasingly
embracing technology – from mobile apps to cloud-based business
processes – to simplify their customers’ banking experience,” said
Jody Hagemann, Senior Director, SD-WAN Product Management, Comcast
Business. “As the industry becomes increasingly digital, financial
institutions must ensure their underlying network infrastructure
can handle a massive amount of financial transactions, while
securely transferring data between headquarters and branches.”
From physical to digital: Comcast Business propels innovation
for financial enterprises
Two of the 10 largest banks in the United States are harnessing
solutions and services, such as SD-WAN, high-speed broadband
Internet, WiFi, unified communications and managed services – to
create a more digitally-forward customer experience.
One of the nation’s top five banks is harnessing broadband and
ethernet services from Comcast Business at nearly 3,000 of its
branches across the country to offer new features to delight
customers – from tablets to private video conferences.
Additionally, one of the banks with the largest footprint in the
U.S. worked with Comcast Business to pioneer the industry’s
adoption of SD-WAN to better manage its business applications and
improve communication across branches.
Midsize financial institutions harness connectivity to turn
transactions into interactions
Comcast Business is also working with small and mid-size
financial services organizations across the country to simplify and
modernize day-to-day operations. For example, Philadelphia Federal
Credit Union (PFCU) – a Philadelphia-based institution with 11
locations and more than 118,000 members – recently replaced its
legacy MPLS network and architecture with 100 Mbps
ethernet-dedicated internet and SD-WAN from Comcast Business. As a
result, PFCU has reduced the incidents of manual intervention
required by its employees for day-to-day network support allowing
them to focus on and improve the customer experience for
members.
Additionally, Redwood Credit Union (RCU) – a full-service
financial institution in California – uses Comcast’s Ethernet and
Internet for reliable network access for employees and members.
With gigabit-level capacity, RCU is now able to expedite system
updates and more efficiently transfer documents while maintaining
the highest level of security.
“As the digital landscape in our industry evolves, so does
competition. The added bandwidth, better pricing and greater
network flexibility we get from Comcast Business have become
critical success factors for our organization,” said Patrick
Williams, chief information officer, PFCU. “We are processing
transactions and check images faster, opening new accounts more
swiftly and seeing increased use of our mobile app.”
About Comcast Business
Comcast Business offers Ethernet, Internet, WiFi, Voice, TV and
Managed Enterprise Solutions to help organizations of all sizes
transform their business. Powered by an advanced network, and
backed by 24/7 customer support, Comcast Business is one of the
largest contributors to the growth of Comcast Cable. Comcast
Business is the nation’s largest cable provider to small and
mid-size businesses and has emerged as a force in the Enterprise
market; recognized over the last two years by leading industry
associations as one of the fastest growing providers of Ethernet
services.
For more information, call 866-429-3085. Follow on Twitter
@ComcastBusiness and on other social media networks at
http://business.comcast.com/social.
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version on businesswire.com: https://www.businesswire.com/news/home/20191015005184/en/
Media Contacts: Matt Helmke, Comcast Business
215.286.8666 matt_helmke@comcast.com
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