Real-time integration for Miser Desktop will be
deployed across 80+ VyStar branches and powers full hardware brand
choice, simplifies balancing processes and untethers
retail teams for faster member service. To be showcased with the
IBS Teller Insight integration at the upcoming FIS Emerald
Conference May 20-23
GILBERT,
Ariz., May 16, 2024 /PRNewswire/
-- Kinective, the leading Banking Operations Platform that
simplifies access to integrated technology and helps financial
institutions compete and better serve their communities, today
announced that VyStar Credit Union, a Florida-based credit union with over
$14 billion in assets, has selected
its FIS-partnered cash automation integration and analytics
solutions to connect their entire fleet of 200+ teller cash
recyclers (TCRs) to their FIS Miser platform. The newly released,
real-time integration complements VyStar's commitment to improve
the lives of its members through faster transactions, more
efficient back-office administration, enabling untethered
associates, and offering a differentiated branch service experience
that allows for growth in new markets with best-in-class
service.
"At VyStar, our members are at the heart of everything we do,"
said VyStar SVP, Digital Experience Joe Colca. "This seamless
service is not just about efficiency; it's about respecting our
members' time and providing an unparalleled level of personalized
attention. The integration of Kinective's TCR is more than a
technological advancement, it's a testament to VyStar's innovative
approach to banking."
The new FIS cash automation integration will empower VyStar
employees to go above and beyond to serve member needs. Kinective's
TCR integration will provide automated balancing, support
unique cash recycler features like self-auditing, and unlimited
number of users per recyclers versus the typical two per device. It
will also empower associates to complete transactions anywhere in
the branch, increase visibility into device usage, and improve cash
ordering and forecasting capabilities. VyStar representatives can
now support members from anywhere in the branch, transforming their
service model by empowering employees to be able to interchangeably
assist members. By leveraging advanced reporting and analysis
tools, the credit union also aims to optimize operational
efficiency and drive higher levels of service quality.
Stephen Baker, CEO of Kinective
added, "Imagine a member experience where the greeting, opening of
a new account and the initial deposit are all made from the comfort
of the most convenient space within a retail branch. This same
system allows staff to pull members out of line for simple
transactions to reduce wait times—without the limitation of teller
workstations." Continued Baker, "Kinective's mission is to simplify
access to technology so financial institutions like VyStar can gain
a competitive edge and delight their members. We are thrilled to
take this step alongside VyStar and FIS together to deliver a
solution that aligns with a vision of delivering exceptional member
service."
Kinective's FIS integration can be seen live in partnership with
FIS at the FIS Emerald Conference, held in Kissimmee, FL May
20-23.
About Kinective
Kinective is the most open and
connected platform for scaling innovation in the banking industry.
The company is the force multiplier for scaling transformation
through one connection between fintechs and banking cores. This
access to innovation helps financial institutions break down
barriers, unlock new services, and enhance their competitive edge.
For more information about Kinective, visit www.kinective.io or
connect with the company on LinkedIn.
About VyStar Credit Union
VyStar Credit Union is the second-largest credit union
headquartered in Florida, with
over 80 branches and now serves more than 975,000 members with
assets of over $14 billion. VyStar is
a top mortgage lender in Northeast
Florida and a major employer in the region with over 2,500
employees across the communities it serves. VyStar membership is
open to everyone who lives or works in the 49 contiguous counties
of Central to North Florida, 29
Georgia counties, and past and
present military members and their families all over the world. For
more information, visit vystarcu.org, and follow us on Facebook,
Instagram, X (Twitter), and LinkedIn.
Media Contacts:
Anna Stanley // Emily
Sweillam
251.517.7857 // 602.614.6864
377824@email4pr.com
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content:https://www.prnewswire.com/news-releases/kinective-teams-up-with-vystar-credit-union-to-enhance-branch-efficiency-and-elevate-member-experiences-with-new-fis-cash-automation-integration-302147293.html
SOURCE Kinective