Seventh Consecutive Year Fundraising Software
Company Receives Recognition
INDIANAPOLIS, April 17,
2024 /PRNewswire/ -- OneCause, a leading
provider of digital fundraising technology, has been named an
honoree in two categories of the 18th annual Stevie
Awards for Sales & Customer Service:
- Silver Stevie for Customer Service Department of the
Year – Computer Software: 100 or More Employees
- Silver Stevie for Contact Center of the Year: Up to
100 Seats – Technology Industries
The Stevie Awards for Sales & Customer Service are
recognized as the world's top honors for customer service, contact
center, business development, and sales professionals.
"We're honored to once again receive recognition for our
exemplary customer service," said Steve
Johns, chief executive officer at OneCause. "While we take
pride in offering innovative fundraising software, one of our true
differentiators is in our people. Their dedication, expertise, and
willingness to go above and beyond are why our nonprofit customers
trust us to help them advance their missions and create a better
future."
The highly engaged analysts on the OneCause customer support
team employ a multi-channel approach and have provided support
to over 11,000 nonprofit organizations via phone, email, SMS, live
chat, and a dynamic help center. The team achieved a 97.3% customer
satisfaction score last year and helped drive customer success
through nearly 15,000 fundraising events and campaigns held by
nonprofits ranging from multi-national organizations to small
grassroots operations.
To ensure continuous improvement to better serve nonprofit
customers, the OneCause support team engages in ongoing education
opportunities through hands-on product workshops, company meetings,
weekly coaching sessions, online training, and mentoring programs.
The team also provides learning opportunities for OneCause staff
and customers through live product workshops, on-demand courses,
and written and video content designed to highlight best practices
that increase return on investment.
More than 2,300 nominations from organizations of all sizes and
in virtually every industry, in 44 nations and territories, were
considered in this year's competition. Winners, which included
well-known names such as IBM and Southwest Airlines, were
determined by the average scores of more than 200 professionals
worldwide on seven specialized judging committees.
"The high scores given the winning nominations in this year's
competition are evidence of the high levels of achievement
portrayed in them," said Stevie Awards president Maggie Miller. "We join with the judges and all
members of the Stevie Awards community in congratulating and
celebrating the winners for their accomplishments."
A complete list of Stevie winners by category can be viewed
here.
About OneCause
OneCause is driving the future of fundraising with easy-to-use
digital fundraising solutions that help nonprofits improve the
giving experience and raise more money. OneCause builds technology
that optimizes everyday generosity, making it easier for nonprofit
organizations to fundraise and for nonprofit supporters to give.
Since 2008, OneCause has helped over 11,000 nonprofits in
the United States and Canada raise more than $6.5 billion for their missions. Headquartered in
Indianapolis, OneCause is
committed to driving innovation in the charitable sector, bringing
together nonprofit professionals across the world for the annual
Raise Conference to exchange ideas that further fundraising. For
more information, visit www.onecause.com or follow us on
LinkedIn, X, Instagram, and Facebook.
About The Stevie Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific
Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards,
The American Business Awards®, The International Business Awards®,
the Stevie Awards for Great Employers, the Stevie Awards for Sales
& Customer Service, the new Stevie Awards for Technology
Excellence, and the Stevie Awards for Women in Business. Stevie
Awards competitions receive over 12,000 entries each year from
organizations in over 70 nations. More than 1,000 professionals
around the world participate in the Stevie Awards judging process
each year. Honoring organizations of all types and sizes and the
people behind them, the Stevies recognize outstanding
performances in the workplace worldwide.
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SOURCE OneCause