Innovative collaboration aims to meet the growing demand for
tech support among residents at The Barrington of Carmel and Four Seasons
LOS
ANGELES, April 17, 2024 /PRNewswire/ -- The Smarter
Service, a tech concierge provider for older adults, senior living
communities, and active adult communities, has announced a
partnership with BHI Senior Living, a leading non-profit
organization managing twelve senior living communities across the
Midwest. This initiative aims to significantly improve digital
literacy and technology engagement for both residents and
employees, starting with The Barrington of Carmel and Four Seasons in Indiana.
Beginning in June, The Smarter Service will introduce on-site
Tech Cafes at each location, providing residents with on-demand
tech support, alongside virtual assistance, in-home appointments,
and a curriculum of enrichment classes and training sessions
tailored to specific community needs. This collaboration is in
direct response to the increasing demand for tech support among BHI
residents, who are using multiple devices to stay independent and
connected in the digital age. This surge in tech usage among BHI
residents is indicative of a broader trend observed across the
senior living sector.
"We are grateful to have an innovative partner like BHI to bring
our specialized tech concierge services to The Barrington and Four
Seasons," said Vida Roozen, COO of
The Smarter Service. "The need for digital literacy is one that all
communities must tackle, and we are looking forward to helping BHI
expand their ability to support their residents and their
families."
The rise in technology use among older adults has led to a
greater need for tech support within senior living communities,
often placing a strain on caregivers and staff. This partnership is
designed to relieve this strain, enabling employees to focus on
their essential duties while ensuring residents receive expert,
patient tech assistance.
Tony Conaway, Vice President of
Information Technology at BHI, with over 30 years of IT experience,
remarked on the evolving tech support landscape: "This partnership
comes about as I watch the need for tech assistance grow in our
communities. As technology continues to advance, so does the
necessity to provide our residents with reliable and skilled
support beyond our immediate teams."
This partnership heralds a progressive shift in senior care,
acknowledging the essential role technology plays in enhancing
resident satisfaction. The Smarter Service is set to deliver
immediate tech support, alleviate employee burdens related to
technology, seamlessly weave new technologies into residents' daily
experiences and broader community operations, and gather and
analyze data to inform future technology investments and strategies
within BHI communities.
Moving forward, this partnership aims to not only enhance the
quality of life for residents at BHI but also position the
community as a pioneer in innovative senior living solutions.
Ongoing conversations about extending The Smarter Service to even
more BHI communities signals a dedication to transforming senior
living into an environment that is more interconnected,
streamlined, and responsive to the dynamic needs of modern older
adults.
About The Smarter Service:
The Smarter Service is a leading provider of personalized
technology concierge services for older adults, senior living
communities, and active adult communities. With a dedicated team of
Tech Concierges, The Smarter Service offers in-person and virtual
support to alleviate tech insecurities, build skills, and boost
confidence, empowering older adults to thrive in today's
tech-driven world. Learn more: www.TheSmarterService.com
About BHI Senior Living:
The mission of BHI Senior Living Inc. is to enhance the
quality of life for older adults within a secure environment that
supports their needs, values, interests, and independence while
encouraging personal and spiritual development. As one of the most
well-respected and well-funded non-profit organizations in the
Midwest, BHI Senior Living offers ten Life Plan Communities and two
Active Adult Communities in Indiana, Michigan, and Ohio. Learn more:
www.bhiseniorliving.org
Press Contacts:
Vida Roozen, COO, The Smarter
Service
Vida@TheSmarterService.com
Nancy Nelson, VP Communications
and Public Relations
nnelson@bhiseniorliving.org
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SOURCE Smarter, LLC