More than 100 stores, authorized retailers and
kiosks will use Qtrac to manage queues, schedule appointments and
generate detailed customer reports
VALENCIA, Calif., April 17,
2024 /PRNewswire/ -- Qtrac®, a
world-leading provider of virtual queue management and appointment
scheduling systems, today announced an enterprise-level partnership
with Liberty Latin America, a
leading telecommunications company operating in more than 20
countries across Latin America and
the Caribbean, for their
operations in Puerto Rico and the
U.S. Virgin Islands. This
partnership marks an expansion of Qtrac's presence in Latin America and within the
telecommunications industry.
Qtrac has been implemented at 112 Liberty
retail locations, including 37 stores, 42 authorized retailers and
35 kiosks.
Qtrac has been implemented at 112 Liberty retail locations,
including 37 stores, 42 authorized retailers and 35 kiosks. The
technology will allow Liberty customers to make appointments, check
in through their mobile phones, monitor their place in line and
respond to surveys.
"Liberty came to us because they wanted to improve wait times,
make in-person visits more enjoyable and better understand their
customers' needs," said Qtrac CEO Yoni Lavi. "This enterprise
adoption addresses all of that with advanced queue management and
appointment scheduling tools, as well as the ability to collect
actionable insights into the customer experience through advanced
reporting and feedback."
Liberty chose Qtrac for its ease of use, flexibility, advanced
rules and reporting functions, and the overall completeness of the
product. Because customers have the ability to monitor where they
are in line, they will be able to manage their time and shop while
they wait. Stores can also send customers promotions or real-time
communications via the Qtrac technology.
In addition, Qtrac allows managers to collect customer
information before they arrive, so they can be prioritized in line
and connected to the right person to assist them based on their
needs.
"Qtrac will be a valuable tool across all of our retail
locations," said Ankit Sharma,
Liberty Puerto Rico's VP of B2C Commercial Strategy. "Not only will
our customers be able to enjoy their in-store experience more, but
we will also have a bird's-eye view of any problems with wait
times, staffing or customer experience that need to be
addressed."
Going forward, Qtrac expects to continue its growth both
internationally and within the telecom industry.
"Telecom offers unique challenges at retail locations," said
Steve Covate, Qtrac's Vice President
of Sales. "We have done a lot of implementations in this industry,
so Qtrac is well equipped to address those issues while supporting
a personalized customer journey."
For more information about Qtrac's offerings within the telecom
industry, visit https://qtrac.com/telecommunications/.
ABOUT QTRAC®
Qtrac® provides
virtual queue management systems to companies of all sizes and
across many different industries around the world. Its virtual
queuing technology enhances the customer experience by focusing on
the way people interact with businesses in order to eliminate
lines, increase sales and improve service. Qtrac helps
organizations improve their operations by improving the customer
journey. More information is available at qtrac.com.
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SOURCE Qtrac