STA International Increases Staff by 23% as Demand for Consumer
Debt Collection Grows
MAIDSTONE, England,
November 15, 2012 /PRNewswire/ --
STA International has increased its staffing levels by 23% to
meet demand for its B2C collections and debtor tracing services.
This growth exactly mirrors Credit Services Association research
showing debt collection agencies collected £88M/ 23% more in Q2
2012 than the same period in 2011.
STA witnessed an 18% growth in debt volumes and a 37% growth in
cash collected in Q2 and, in Q3, ending in October, they collected
25% more than in the same period of 2011. In addition to growing
volumes of B2C debt, STA also traces absconded debtors where its
placement has grown over 100% as its debt purchasing clients seek
to maximise the value of their acquired book debt.
Operations director Jan Baker FICM explains: "Our higher
education and online shopping clients expect timely collections
from us and we have recruited the extra collectors in order to
satisfy these expectations. With our in-house training department,
power-dialler, extended work hours and ISO 9001 quality
accreditation, these new resources will complement our existing
collectors quickly and successfully."
Tracing manager Steve Bridger
adds: "Record levels of debt buying and selling has seen our debt
purchasing clients place thousands of traces at a time with us. In
addition to our credit reference agency database searches, we focus
full attention on desk research to validate address data. This
results in a huge reduction in 'gone-away' mail, expedites debtor
contact and optimises client return-on-investment."
Unless and until the economy improves, STA expects B2C debt to
continue to grow. Managing Director Colin Thomas FICM concludes:
"In such difficult economic times creditors are challenged to
collect their money and maintain their margins. It's our job to
assist them in this objective and we aim to achieve this without
tarnishing their reputation. This means being fair, firm and
compliant with debtors at all times."
NOTES:
STA International offer debt collection, receivables
management and tracing services for B2B and B2C
clients. A trading style of STA International Limited - they
were established in 1994 and operate from Maidstone, Kent. The STA Group has owned offices in
New York, Atlanta, Chicago, Los
Angeles, Mexico City and
Shanghai.