Wipro to Transform Customer Service Desk at Nexenta Using Its Artificial Intelligence (AI) Platform - HOLMES
June 11 2015 - 10:00AM
Business Wire
Wipro Ltd. (NYSE:WIT), a leading global information technology,
consulting and business process services company, today announced
that it will implement a next generation customer helpdesk
management solution, powered by its artificial intelligence (AI)
platform - Wipro HOLMES, for Nexenta, the global leader in Open
Source-driven Software-Defined Storage (OpenSDS). Wipro will also
implement a Service Bot Workbench for Nexenta’s internal Technical
Team.
Wipro’s solution will automate the creation of service tickets
using Natural Language Processing (NLP) technologies. It will auto
categorize tickets using intelligent algorithms and help Nexenta
resolve issues using intelligent virtual bots and scripts. This
will enable faster resolution of service tickets, enhance the
overall user experience and improve productivity.
K.R. Sanjiv, Chief Technology Officer, Wipro Ltd., said,
“Traditional IT systems are designed to solve problems that are
precise and repetitive by nature. However, strong reasoning
capabilities and the ability to contextualize will be key to
enabling superior business outcomes in the future. We are confident
of achieving this objective with the customer helpdesk management
solution developed for Nexenta, powered by our AI platform –
HOLMES.”
Wipro HOLMES, an outcome of four years of research and
development and built on open source technologies, addresses key
domains in cognitive computing. Software bots built on Wipro HOLMES
platform can be used to automate industry specific business
processes. Wipro HOLMES leverages semantics, machine learning,
pattern recognition and knowledge modeling technologies to enable
solutions that add valuable context, intelligence and automation to
enterprises.
“Wipro has been a customer, go-to-market partner as well as a
key provider of engineering services for Nexenta’s Software-Defined
Storage product portfolio. We are confident that the Wipro HOLMES
AI platform will transform and automate and enable high levels of
productivity,” said Tarkan Maner, Chairman and CEO,
Nexenta.
About Wipro Ltd.
Wipro Ltd. (NYSE:WIT) is a leading Information Technology,
Consulting and Business Process Services company that delivers
solutions to enable its clients to do business better. Wipro
delivers winning business outcomes through its deep industry
experience and a 360 degree view of "Business through Technology" -
helping clients create successful and adaptive businesses. A
company recognized globally for its comprehensive portfolio of
services, a practitioner's approach to delivering innovation, and
an organization wide commitment to sustainability, Wipro has a
workforce of over 150,000, serving clients in 175+ cities across 6
continents. For more information, please visit www.wipro.com.
Forward-looking and Cautionary Statements
Certain statements in this release concerning our future growth
prospects are forward-looking statements, which involve a number of
risks, and uncertainties that could cause actual results to differ
materially from those in such forward-looking statements. The risks
and uncertainties relating to these statements include, but are not
limited to, risks and uncertainties regarding fluctuations in our
earnings, revenue and profits, our ability to generate and manage
growth, intense competition in IT services, our ability to maintain
our cost advantage, wage increases in India, our ability to attract
and retain highly skilled professionals, time and cost overruns on
fixed-price, fixed-time frame contracts, client concentration,
restrictions on immigration, our ability to manage our
international operations, reduced demand for technology in our key
focus areas, disruptions in telecommunication networks, our ability
to successfully complete and integrate potential acquisitions,
liability for damages on our service contracts, the success of the
companies in which we make strategic investments, withdrawal of
fiscal governmental incentives, political instability, war, legal
restrictions on raising capital or acquiring companies outside
India, unauthorized use of our intellectual property, and general
economic conditions affecting our business and industry. Additional
risks that could affect our future operating results are more fully
described in our filings with the United States Securities and
Exchange Commission. These filings are available at www.sec.gov. We
may, from time to time, make additional written and oral
forward-looking statements, including statements contained in the
company’s filings with the Securities and Exchange Commission and
our reports to shareholders. We do not undertake to update any
forward-looking statement that may be made from time to time by us
or on our behalf.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20150611005670/en/
Wipro Media ContactsVipin Nair, +91 80
39916450vipin.nair1@wipro.comorSubhashini Pattabhiraman, +91
9819773385Subhashini.pattabhiraman@wipro.com
Wipro (NYSE:WIT)
Historical Stock Chart
From Mar 2024 to Apr 2024
Wipro (NYSE:WIT)
Historical Stock Chart
From Apr 2023 to Apr 2024