Greater Cincinnati Water Works Selects Wipro to Transform its CRM, Billing and Service Bureau Operations
March 19 2015 - 9:00AM
Business Wire
Wipro Ltd. (NYSE:WIT) a leading global information technology,
consulting and business process services company today announced
that it has been selected by the United States-based utility
company, Greater Cincinnati Water Works (GCWW) as its IT partner to
transform the utility’s CRM, Billing and Service Bureau operations.
Greater Cincinnati Water Works provides about 133 million gallons
of water a day to over 1 million people across the states of Ohio
and Kentucky in the United States.
Wipro will design, build, host and deploy a Customer Information
System (CIS) for Greater Cincinnati Water Works in a Platform as a
Service (PaaS) model. The company will also maintain the solution
for Greater Cincinnati Water Works for a period of five years after
the initial implementation. Unlike conventional capex-heavy
commercial models, Wipro’s solution is being offered in an
Opex-based, pay-per-use pricing model, which is linked to the
actual volume of customers served by Greater Cincinnati Water
Works.
The Customer Information System solution is based on Oracle’s
Customer Care & Billing (CC&B) technology platform. The
solution offers leading-edge water industry specific features for
Contact Management, Billing, Metering, Account Management and
Self-Service capabilities, which will provide an enhanced user
experience for Cincinnati Water’s end customers.
Deploying this solution is expected to be 40% more
cost-effective than comparable solutions as Wipro’s pre-configured
technical accelerators for data integration and data migration from
the legacy CIS platform will shorten the implementation timeline as
well as reduce the transition risks for Greater Cincinnati Water
Works.
In addition, the variabilized, pay-per-use commercial model will
enable Greater Cincinnati Water Works to offer CIS services to
other small to medium sized Water Utilities in the United States
via a ‘Service Bureau’ model, to boost its revenue growth.
Technology advances are driving legacy CIS system replacements
across the utilities industry. Offering a hosted, pay-per-use CIS
solution with a scalable and attractive commercial proposition
eliminates the need for small to mid-size water companies to make
upfront investments in prohibitively expensive solutions.
Once established, this ‘Service Bureau’ model will offer
CIS-as-a-service through a joint go-to-market strategy between
Greater Cincinnati Water Works, Wipro and Oracle. The ‘Service
Bureau’ will create a strong partnership ecosystem and market
presence for Greater Cincinnati Water Works, Wipro and Oracle for
offering CRM and Billing managed services to water and wastewater
utility companies, in North America.
Gary Wiest, Commercial Services Superintendent, Greater
Cincinnati Water Works said, “Cincinnati Water is very excited to
team up with Wipro for the implementation of the Oracle CC&B
solution. Not only does the service bureau solution align with our
strategic business plan, it also allows us to offer a tier 1
solution to utilities that might not have the means to procure the
CC&B solution. We are very excited to be part of an innovative
project with Wipro and Oracle that could possibly change the way
utilities do business.”
Tony Parrott, Director of Water & Sewers, City of Cincinnati
said, “As we move forward, evolving into the utility of the future,
we look for innovative ways that can help reduce our costs. The
service bureau strategy is one of the ways in which we can provide
an exceptional billing system for our customers and other
utilities. We know our relationship with Wipro and Oracle will help
us achieve our goals of providing additional options and
outstanding customer service to our customer base.”
Sahadev Singh, Vice President and Global Head – Water Utilities,
Wipro Limited said, “We are delighted to have been chosen by
Cincinnati Water as a strategic partner to transform their customer
service business function using a Platform-as-a-Service model. This
program is the foundation of a strategic relationship enabling
Cincinnati Water, Wipro and Oracle to extend the technology
platform and deliver game changing Service Bureau offerings to
other water utilities in the US.”
About Wipro Ltd
Wipro Ltd. (NYSE:WIT) is a leading Information Technology,
Consulting and Business Process Services company that delivers
solutions to enable its clients do business better. Wipro delivers
winning business outcomes through its deep industry experience and
a 360 degree view of "Business through Technology" - helping
clients create successful and adaptive businesses. A company
recognized globally for its comprehensive portfolio of services, a
practitioner's approach to delivering innovation, and an
organization wide commitment to sustainability, Wipro has a
workforce of over 150,000, serving clients in 175+ cities across 6
continents. For more information, please visit www.wipro.com.
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our cost advantage, wage increases in India, our ability to attract
and retain highly skilled professionals, time and cost overruns on
fixed-price, fixed-time frame contracts, client concentration,
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restrictions on raising capital or acquiring companies outside
India, unauthorized use of our intellectual property, and general
economic conditions affecting our business and industry. Additional
risks that could affect our future operating results are more fully
described in our filings with the United States Securities and
Exchange Commission. These filings are available at www.sec.gov. We
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Wipro LimitedVipin Nair, +91 80
39916450vipin.nair1@wipro.comorSubhashini Pattabhiraman, +91
9819773385subhashini.pattabhiraman@wipro.com
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