WASHINGTON, April 23, 2015 /PRNewswire/ -- Consumers,
businesses and government agencies in the District of Columbia continued to benefit from
Verizon's 2014 investment of more than $92
million in its industry-leading fiber-optic and wireline
networks.
In addition, Verizon Wireless invested $537 million in 2014 on network upgrades and
expansions in the Washington,
D.C./Maryland/Virginia region.
"As customers' technology needs grow more sophisticated each
day, Verizon – with its strong networks and assets in the
District of Columbia – is uniquely
positioned to meet those needs," said Christopher D. Childs, president of wireline
network operations for Verizon's Mid-Atlantic South region.
"Whether it's voice, broadband or TV for the home or services to
grow a business, Verizon is prepared to meet the unique needs of
our customers. Our networks will help keep the District competitive
nationally and globally – enabling the city to grow existing jobs
and attract new ones."
Fiber-optic networks strengthen communities, and last year
Verizon continued deployment of its 100 percent fiber-optic
network, with its FiOS TV and FiOS Internet services. By the end of
2014, FiOS services were available to nearly 100,000 homes and
businesses in the District. Verizon also placed over 3.7 million
feet (or 715 miles) of fiber optics in D.C. That's like scaling the
Washington Monument almost 7,000 times.
Verizon's major wireline infrastructure programs in 2014
included:
The Fastest, Most Reliable Internet Service
Got Even Better in 2014
- Significantly raising the bandwidth bar with FiOS Quantum
Internet.
- SpeedMatch, offering upload speeds that match download speeds
at no additional cost, was one way Verizon said thank you to many
of its FiOS customers. FiOS Quantum Internet upload speeds rival or
exceed most download speeds offered by competitors. The ultrafast
speed delivers technology that gives people the best way to upload
photos and videos, send or back up files, conduct video chats and
use multiple Internet devices simultaneously, among other
bandwidth-intensive applications.
- FiOS Quantum Gateway Router, which provides small businesses
and consumers the fastest Wi-Fi available from any provider, with
guest Wi-Fi and enhanced parental controls.
No More DVR Battles, and TV Went
Everywhere
- FiOS Custom TV allows customers to choose the types of channels
they want without paying for those they don't – an industry
first.
- FiOS Quantum TV gives customers more choices and control than
ever before, including the ability to record up to 12 shows at
once; pause and rewind live TV on any TV in the home; and store up
to 200 hours of HD programs.
- The FiOS Mobile App offers 168 in-home channels, 88 out-of-home
channels and 70,000 on-demand content features over select
broadband-connected tablets or smartphones.
- FiOS TV Everywhere offers 89 channels over a
broadband-connected PC, laptop, tablet or smartphone.
- FiOS TV's advanced, interactive search and navigation was
upgraded to make it even easier for customers to find and enjoy
what they want to watch.
- FiOS TV features the most video on demand, with 100,000-plus
FiOS On Demand video titles to rent or own, plus premium on-demand
content packages with sports, movie and international
programming.
Investing in Superior Customer
Experiences
- Verizon has improved phone service reliability for more than
800,000 customers nationally by moving their service from copper to
the company's advanced, all-fiber infrastructure. Fiber is less
susceptible than copper to moisture and water damage and offers a
better overall service experience. Nationwide, Verizon now serves
more landline customers on its all-fiber infrastructure than on its
legacy copper network.
- Verizon expects to completely fiberize the city by 2019.
- The company has launched a number of customer-experience
management tools to provide an even better experience for its
residential and small-business customers, ranging from a tech
notification tool, which keeps customers updated on when a Verizon
technician will arrive prior to the scheduled appointment; to
mobile coach, which enables supervisors to work with reps in real
time to better serve customers. These tools were developed with
direct input from employees who use them daily.
- Customers can take advantage of Verizon's In-Home Agent
application for automated self-service.
Thank You for Making Us No. 1 (Again)
Customers ranked Verizon Highest in Customer Satisfaction with
Very Small Business Wireline Service in the "J.D. Power 2014 U.S.
Business Wireline Satisfaction Study." And for the second straight
year, FiOS Internet was rated No. 1 in the 2014 American Customer
Satisfaction Index. In addition, customers made Verizon FiOS
Internet the recipient of PC Magazine's Readers' Choice Award for
the ninth consecutive year.
Providing End-to-End Solutions for Video
Customers
Verizon has combined powerful assets to further the company's
delivery of media and entertainment services through its Verizon
Digital Media Services business unit.
With its next-generation platform and global content delivery
network, Verizon Digital Media Services delivers end-to-end video
solutions for best-in-class TV Everywhere and superior experiences
to any device, anywhere, at any time. The interplay of assets
seamlessly orchestrated among a secure media cloud, an agile video
backbone and responsive intelligent edges delivers flexible and
robust video solutions.
Enterprise Business Solutions Tailored to Meet
Client Needs
Verizon Enterprise Solutions oversees all of Verizon's solutions
for large-business, wholesale and government customers in
Virginia and globally, including a
portfolio of cloud and IT, enterprise mobility, security and
advanced communications offerings. Its key client segments include
healthcare, manufacturing and automotive, financial services and
large government agencies. In 2014, Verizon:
- Unveiled the Verizon Cyber Intelligence Center, which offers
global client organizations advanced detection and response
capabilities to better manage and mitigate cyberthreats.
- Expanded its Verizon Financial Network to more than 50 new
markets, services and data centers in Europe and North
America to give trading firms and other financial
institutions secure and on-demand access to markets and
applications, in addition to increased flexibility and
scalability.
- Converted five Verizon data centers that provide
enterprise-class colocation services to carrier-neutral facilities,
including locations in Boston;
Denver; Elmsford, New York; Manassas, Virginia; and Seattle.
- Invested heavily in its cloud and networking services:
- Released a new service model and a set of features and
functionality for the company's cloud infrastructure and storage
platform. Verizon Cloud now includes a variety of services
tiers, onboarding and workload migration services, and several
deployment options ranging from public cloud to private,
on-premises cloud. Additionally, Verizon Cloud opened a Marketplace
where enterprises can buy software-based IT services to run on top
of Verizon's cloud infrastructure.
- Launched Secure Cloud Interconnect service so that enterprises
can use multiple clouds at once via Verizon's Private IP
networking, including the Verizon Cloud, Microsoft Azure, Amazon
Web Services, HP Helion Managed Cloud Service, the Salesforce
Customer Success Platform and Google Cloud Interconnect.
- Received an Authority to Operate from the U.S. Department of
Health and Human Services, under the Federal Risk and Authorization
Management Program (FedRAMP), paving the way for U.S. government
agencies to easily and securely migrate mission-critical workloads
to the cloud.
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in
New York, is a global leader in
delivering broadband and other wireless and wireline communications
services to consumer, business, government and wholesale customers.
Verizon Wireless operates America's most reliable wireless network,
with 108.6 million retail connections nationwide. Verizon also
provides converged communications, information and entertainment
services over America's most advanced fiber-optic network, and
delivers integrated business solutions to customers worldwide. A
Dow 30 company with more than $127
billion in 2014 revenues, Verizon employs a diverse
workforce of 176,200. For more information, visit
www.verizon.com/news/.
VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive
speeches and biographies, media contacts and other information are
available at Verizon's online News Center at
www.verizon.com/news/. The news releases are
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www.verizon.com/about/rss-feeds/.
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SOURCE Verizon