New UnitedHealthcare Health Benefits Store in Fullerton Offers Enhanced Experience for People Eligible for Medicare
April 28 2016 - 5:18PM
Business Wire
- Newest Asian Resource Center will
offer customer service, health education and other support to
people eligible for Medicare, with a focus on serving the
Asian-American community
- Community leaders and
UnitedHealthcare executives celebrated the opening of the new
storefront today with a ribbon-cutting ceremony
UnitedHealthcare today opened its newest health benefits store
to provide enhanced customer service support and health education
opportunities customized for the Asian-American community in Orange
County.
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Linette Choi, from Assemblywoman Young
Kim's office, presents Matt Rodriguez of UnitedHealthcare with a
proclamation in honor of the opening of UnitedHealthcare's newest
health benefits store in Fullerton today (April 28, 2016). It is
the first UnitedHealthcare storefront staffed by representatives
who speak Chinese, Korean and Vietnamese, enabling the staff to
offer customized in-language support for more people (Photo: Jamie
Rector).
UnitedHealthcare opened the Asian Resource Center – 1401 S.
Brookhurst Road, Suite 105, in Fullerton – to serve the
approximately 70,000 Asian-American Medicare beneficiaries in
Orange County, making it the first of its kind in Orange County. It
is also the first UnitedHealthcare storefront staffed by
representatives who speak Chinese, Korean and Vietnamese, enabling
the staff to offer customized in-language support for more
people.
Community leaders joined UnitedHealthcare executives at a
ribbon-cutting ceremony for the new storefront, which is the
company’s eighth storefront dedicated to serving Asian-American
communities in the United States and the third such store in
California.
“UnitedHealthcare is opening this newest storefront in Orange
County to provide people eligible for Medicare with simple,
personalized information about their Medicare coverage as well as
their health and well-being needs,” said Chris Law, national vice
president, UnitedHealthcare's Asian Initiatives. “We hope this new
storefront adds a personal touch to the health care experience of
our plan participants in Orange County.”
Orange County Medicare beneficiaries and caregivers can stop by
the store to learn about their Medicare coverage options.
People can receive personalized customer service at the store,
directly from a Customer Care representative who speaks their
preferred language, whether it’s Chinese, Korean or Vietnamese.
Customer Care representatives can answer questions and can help
connect people with community resources and social services to
support their health and well-being.
The UnitedHealthcare representatives at the Asian Resource
Center can also assist community members who need help with
translation of documents, including materials not related to their
Medicare plan, such as documents related to Social Security
benefits or obtaining a driver’s license.
UnitedHealthcare will also host free public health education
events for seniors and other beneficiaries at the store. Upcoming
events include Medicare 101 seminars at 11 a.m. on the last
Thursday of each month from May through July.
UnitedHealthcare was one of the first health insurers to provide
culturally relevant health care services to Asian Americans. The
company founded its Asian Initiatives business in 1994 and
established an office in New York City's Chinatown to serve local
Asian Americans.
In California, UnitedHealthcare operates storefronts in Alhambra
and Koreatown. In addition, the company opens MedicareStores
nationwide each fall during the Open Enrollment Period to support
beneficiaries shopping for new Medicare coverage, including a store
on Whittier Boulevard in Los Angeles last fall.
“Medicare can be complex and confusing, especially for people
who speak English as a second language. We hope our new storefront
in Fullerton will make it as simple as possible for people to find
the plan that works best for them and receive the support they need
to make the most of their benefits,” said Mike McCarthy, CEO of
UnitedHealthcare Medicare & Retirement in Southern California.
“We look forward to serving our neighbors and offering our plan
participants a personalized customer service experience at this new
location.”
UnitedHealthcare is the nation's largest business dedicated to
meeting the health and well-being needs of seniors and other
Medicare beneficiaries, with more than 11 million people enrolled
in its Medicare plans.* For more information, visit
www.UHCAsian.com. Medicare beneficiaries and caregivers can also
find helpful information translated into Chinese, Korean and
Vietnamese at www.MedicareMadeClear.com.
UnitedHealthcare serves nearly 3.5 million people throughout
California with a network of 365 hospitals and nearly 95,000
physicians and other care providers statewide.
About
UnitedHealthcareUnitedHealthcare is dedicated to helping
people nationwide live healthier lives by simplifying the health
care experience, meeting consumer health and wellness needs, and
sustaining trusted relationships with care providers. The company
offers the full spectrum of health benefit programs for
individuals, employers, military service members, retirees and
their families, and Medicare and Medicaid beneficiaries, and
contracts directly with 1 million physicians and care
professionals, and 6,000 hospitals and other care facilities
nationwide. UnitedHealthcare is one of the businesses of
UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and
well-being company. For more information, visit UnitedHealthcare at
www.uhc.com or follow @myUHC on Twitter.
*CMS Data, 2016.All other statistics in this release can be
attributed to UnitedHealthcare Internal Data, 2015.
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version on businesswire.com: http://www.businesswire.com/news/home/20160428007019/en/
UnitedHealthcareMatt Rodriguez,
714-252-0479matt.rodriguez@uhc.com
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