BOSTON, Feb. 14, 2017 /PRNewswire/ -- Santander Bank
today announced that it has extended its business hours on weekdays
and Saturdays across its branch network to make banking more
convenient for customers. Santander is now opening its doors
earlier at some branch locations and keeping them open longer at
all locations. The Bank is also making significant investments to
modernize the interior of its branches to improve the customer
experience.
"Our customers lead busy lives and need the flexibility to bank
with us when it's most convenient for them," said Michael Cleary, Head of Consumer and Business
Banking at Santander. "By extending our hours, including more hours
on Saturdays, we're giving our customers more opportunities to
consult with our bankers and get their questions answered in person
by our knowledgeable team members. This, combined with the
modern improvements we're making to our branch design, are
important, customer-focused enhancements to our business that will
make visiting a Santander branch easier and more inviting."
Santander has increased its hours by 13% across its network of
more than 670 branches throughout its Northeast footprint and 93%
of its branches will be open on Saturdays until 2 p.m. Changes include:
- More than 600 branches are now open from 9 a.m. to 5 p.m. Monday through Wednesday;
9 a.m. to 6 p.m. Thursdays and
Fridays; and 9 a.m. to 2 p.m. on
Saturdays.
- More than 30 branches are now open from 8 a.m. to 6 p.m. Monday through Friday and
9 a.m. to 2 p.m. on Saturdays.
- More than 30 branches are now open from 8 a.m. to 5 p.m. Monday through Thursday and from
8 a.m. to 6 p.m. on Fridays.
Santander has also launched a network-wide plan to redesign the
inside of its branches over the next several years, introducing a
contemporary look and feel aimed at improving the customer
experience and creating a more inviting atmosphere. To date,
Santander has unveiled its new design at six branches and plans to
modernize the interiors of approximately 35 more branches in
2017.
The new design features an open layout, giving bankers more
opportunities to have side-by-side conversations with customers.
Customers can consult Santander's bankers at an updated "teller
bar" or in comfortable meeting "nooks" that offer a living room
environment with sliding glass doors for privacy. The "help bar"
provides a casual gathering area for waiting and quick
conversations. Photo murals of local scenes and landmarks decorate
the walls to create a welcoming environment and illustrate
Santander's support for the communities where its employees and
customers live and work.
Santander will continue to introduce new features and
technologies to its branches to ensure it is meeting evolving
customer needs. In addition to visiting a branch, customers
can always use Santander's online and mobile banking platforms or
contact the Bank's Customer Service Center to speak with a
representative seven days a week from 6 a.m.
to 10 p.m. For hours of operation at specific branches,
please visit http://locations.santanderbank.com/.
*Photos of branch redesign are available upon request.
Santander Bank, N.A. is
one of the country's top retail and commercial banks by deposits
and a wholly owned subsidiary of Banco Santander, S.A. - one of the
most respected banking groups in the world. With its corporate
offices in Boston, Santander Bank's more than 670 branches and
nearly 2,100 ATMs are principally located in Massachusetts, New
Hampshire, Connecticut,
Rhode Island, New York, New
Jersey, Pennsylvania and
Delaware. The Bank's 9,400
employees are committed to helping our 2.1 million customers make
progress toward their financial goals with the support of our call
centers, interactive online banking platform and easy-to-use mobile
app. Madrid-based Banco Santander
(NYSE: SAN) serves more than 117 million customers in the U.K.,
Europe, Latin America and the U.S. Through its local
affiliates, including Santander
Bank, Banco Santander is the largest corporate contributor
to higher education in the world, investing over $165 million annually in colleges and
universities across more than 20 countries, including the U.S. For
more information on Santander Bank,
please visit www.santanderbank.com.
Media
Contacts:
Ann Davis
617-757-5891
ann.davis@santander.us
Nancy Orlando
617-757-5765
nancy.orlando@santander.us
To view the original version on PR Newswire,
visit:http://www.prnewswire.com/news-releases/extended-hours-and-a-new-contemporary-look-make-banking-at-santander-more-convenient-for-customers-300407053.html
SOURCE Santander Bank