ROSWELL, Ga., June 15, 2016 /PRNewswire/ -- Perceptions of
the restroom and its overall cleanliness are major factors in
tenant satisfaction. According to a recent survey:
- 71 percent of tenants think an office building restroom says a
lot about the facility or building manager1
- 60 percent say an unhygienic restroom lowers their opinion of
the facility and indicates that management doesn't
care1
To address these concerns, Kimberly-Clark Professional has
launched C.H.E.S.S., a first-of-its-kind program that helps
building managers understand the role the restroom plays in tenant
satisfaction and provides them with the tools to make measurable
improvements.
Kimberly-Clark Professional will unveil the C.H.E.S.S. Program
and demonstrate how it can help create a Class A restroom
experience at Booth 802 at the 2016 BOMA International Conference
& Expo, June 26-28 in
Washington, D.C.
"Restrooms are among the top three sources of tenant
complaints," said Richard Marriott,
Senior Office Building Marketing leader, Kimberly-Clark
Professional. "The typical office worker visits the restroom three
to four times a day. In an average building, that's a million
opportunities a year to impress or disappoint. Given this, it's
essential to make sure a building's restrooms measure up to tenant
expectations."
How it works
C.H.E.S.S. is a global program
that was initially launched by Kimberly-Clark Professional in
Asia-Pacific and will be rolled
out in other regions in the coming months.
To participate in the C.H.E.S.S. Program, building managers are
encouraged to take a short test to assess the current state of
their restrooms. After identifying the areas most in need of
improvement, the program offers tangible tenant satisfaction
measurement tools that provide insights to enhance restroom
performance in five key areas:
- Cleanliness
- Hygiene
- Efficiency
- Sustainability
- Satisfaction
The program's success also relies on its ability to provide
tenants with well-known brands. In fact, in buildings that use
Kimberly-Clark Professional restroom products, tenant satisfaction
with restroom appearance and with restroom cleaning scored higher
than the Kingsley Index across seven major U.S. cities, according
to a recent study.2
"Benchmarking and measurement are key ways to help improve the
tenant experience across a facility and within the restroom," said
John Falco, Principal, Kingsley Associates. "The C.H.E.S.S. program
demonstrates Kimberly-Clark Professional's leadership in this
area."
For more information about the C.H.E.S.S. Program, visit
www.KCProfessional.com/chess1.
About Kimberly-Clark Professional
Kimberly-Clark Professional partners with businesses to create
Exceptional Workplaces, helping to make them healthier, safer and
more productive. Key brands in this segment include: Kleenex,
Scott, WypAll, Kimtech and Jackson Safety. Kimberly-Clark
Professional, located in Roswell,
Georgia, is one of three Kimberly-Clark business sectors. To
see how Kimberly-Clark Professional is helping people around the
world to work better, please visit www.kcprofessional.com.
About Kimberly-Clark
Kimberly-Clark (NYSE: KMB)
and its well-known global brands are an indispensable part of life
for people in more than 175 countries. Every day, nearly a quarter
of the world's population trust Kimberly-Clark's brands and the
solutions they provide to enhance their health, hygiene and
well-being. With brands such as Kleenex, Scott, Huggies, Pull-Ups,
Kotex and Depend, Kimberly-Clark holds No. 1 or No. 2 share
positions in 80 countries. To keep up with the latest news and to
learn more about the Company's 144-year history of innovation,
visit www.kimberly-clark.com or follow us on Facebook or
Twitter.
[KMB-B]
1 Kimberly-Clark Professional Challenger Omnibus
Survey – U.S. and U.S. vs. UK, April 2014
2 Kingsley Associates 2015
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