LAS VEGAS, May 2, 2016 /PRNewswire/ -- EMC WORLD
News Highlights
- Intuitive cloud-based dashboard for IT to get personalized,
service-centric views of their global EMC environments
- Delivers highly visual and customizable views of IT service
environments for near real-time understanding of EMC system status
and health across the enterprise
- Powerful analytics and visualization tools proactively inform
IT of code levels, parts replacement data, health and risk scoring,
incident management and more
- An integral part of the EMC customer service and support
experience that helps IT teams proactively address risk-readiness,
avoid issues, and expedite resolutions.
- MyService360 is free to current customers with an EMC warranty
or maintenance agreement
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- Blog: "EMC Modernizes Customer Service
Experience – Introducing MyService360"
Full Story
EMC Corporation (NYSE: EMC) today announced
the EMC MyService360™ service-centric cloud-based
dashboard, providing near real-time visibility into the status and
health of a customer's EMC data center environment. Supporting
hundreds of EMC products, MyService360 provides customers with a
highly visual and personalized online capability that consolidates
proactive monitoring of EMC systems deployed across a customer's
global enterprise. Available at no additional cost to customers
with an EMC warranty or maintenance agreement, the cloud-based
service is designed to help IT teams increase risk-readiness and
respond with speed and accuracy when fulfilling IT service requests
or diagnosing potential issues.
Built on top of a secure, cloud-based EMC Internal Data Lake,
MyService360 is designed to modernize the service and support
experience for the enterprise. EMC's Internal Data Lake leverages
modern infrastructure using EMC Storage and converged platforms
including Isilon®, XtremIO® and VCE® VxRack™
System 1000 with FLEX Nodes, VMware, Greenplum, Pivotal Cloud
Foundry and third-party technology to deliver powerful analytics
and data-driven visualizations designed to help enable customers to
make well-informed IT decisions.
As a one-stop-shop for personalized, actionable insights about
their products, service levels, and support, EMC is simplifying
data center operations and the customer service experience.
MyService360 is best experienced when the customer's systems are
connected through EMC Secure Remote Services Virtual Edition (ESRS
v3) – a two-way remote connection between EMC Customer Service and
EMC products or solutions, enabling customers to interact with
real-time data.
Accessible to customers via EMC Online Support, MyService360
provides the following:
- Health and Risk Scoring – Displays proactive and
predictive system health indicators to identify areas that may be
at risk, giving IT ample time to prioritize actions and react
accordingly.
- Code Levels – Analyzes the percentage of the global
install base that is up to code, providing the ability to drill
down into specific systems to determine what systems are due for
code upgrades.
- Actionable Service Insights – Allows EMC customers to
review IT service activities across their enterprise with the
ability to dive into specific sites to understand what needs
attention and the type of action required.
- Connectivity Status – Displays what percentage of the
install base is remotely connected to EMC Customer Service so
customers can take action to get remaining systems connected.
- Incident Management – Taps into proactive data to
identify analytical trends on service incidents.
Replacing the 'My Support' tab of EMC Online Support,
MyService360 is available immediately.
Customer Quotes
Mario
Becerril, Middleware and Storage Manager, Telefonica Moviles
Mexico
"MyService360 provides the information we need to
proactively resolve potential issues. We are able to quickly view
important data about the overall health of our environment and
drill down for more detail. MyService360 is a great example of EMC
staying ahead of the game and why we stay with EMC."
Fabrice De Martino, Technical
Project Manager, SFR
"We need to maintain 99+% availability
to host our customers' mission-critical CRM operations. The
MyService360 Dashboard makes it easy to find and drill down to the
details we need to support both our infrastructure engineering and
production management efforts."
Analyst Quote
Rob
Brothers, Program VP Software & Hardware Support and
Deploy Services, IDC
"The complexity of today's data center
requires careful attention and consideration to manage the pressure
businesses are placing on IT organizations. Visibility into
the data center and the ability to analyze what's going on through
more preventative and prescriptive tools allows for better informed
decisions which is incredibly valuable to IT managers. According to
IDC, research enterprises are utilizing proactive services more
often than on-site support which leads to issues getting resolved
faster or preventing them all together. MyService360 simplifies
service and support, which is proof that EMC is committed to
providing its customers with an enhanced customer experience."
EMC Executive Quote
Kevin
Roche, President, Global Services, EMC Corporation
"MyService360 is just one example of EMC's commitment to delivering
the best possible experience to our customers. Utilizing big data
analytics we are able to offer this new service-centric online
dashboard providing visibility into the health and wellness of our
customer's EMC environment, vastly simplifying their
operations through personalized, proactive and predictive
information."
About EMC
EMC Corporation is a global leader in
enabling businesses and service providers to transform their
operations and deliver IT as a service. Fundamental to this
transformation is cloud computing. Through innovative products
and services, EMC accelerates the journey to cloud computing,
helping IT departments to store, manage, protect and analyze their
most valuable asset — information — in a more agile, trusted and
cost-efficient way. Additional information about EMC can be found
at www.EMC.com.
EMC, Isilon, and MyService360 are trademarks or registered
trademarks of EMC Corporation in the
United States and/or other countries. All other marks used
are the property of their respective owners.
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SOURCE EMC Corporation