PHOENIX, June 16, 2015 /PRNewswire/ -- Looking to
transform the branch experience and migrate transactions to the
self-service channel, Desert Schools Federal Credit Union is
partnering with Diebold, Incorporated (NYSE: DBD) to realize its
branch transformation strategy and enhance the member experience in
its new San Tan branch in Gilbert,
Ariz. Diebold's Advisory Services team worked with the
credit union to modify processes, customize training for branch
staff and implement innovative branch automation technology that
would meet its branch transformation goals.
"Diebold's expert Advisory Services team was able to help us
provide our membership with alternatives to perform their
transactions," said Lori Sevensky,
senior vice president, retail sales, Desert Schools Federal Credit
Union. "With self- and assisted- service options, our members are
now able to perform their transactions in the method that is most
preferred by them. The addition of in-lobby self-service technology
will free up our tellers to build more meaningful relationships
with our members."
The new branch will house Diebold 9900 assisted self-service
in-lobby tellers, Diebold's flexible branch automation platform,
which is designed to deliver the fast, reliable in-branch
experience that members want by migrating transactions to the
self-service channel. This technology allows members to perform
more complex transactions with the assistance of a teller and
routine transactions at the self-service channel.
"Our team of highly experienced banking industry professionals
work with financial institutions of many different sizes all around
the world to redefine and optimize the branch environment," said
Raja Bose, vice president, branch
transformation and advisory services, Diebold. "Our team was able
to help Desert Schools navigate through its people, process and
technology strategies to make its new branch more efficient and
member-focused."
About Desert Schools Federal Credit Union
Desert
Schools was founded in 1939, a collective vision of 15 teachers
looking for shared strength and financial promise. With an asset
size of more than $3.7 billion,
Desert Schools is the largest locally-based credit union in
Arizona. Desert Schools Federal
Credit Union offers its more than 300,000 members a wide variety of
high-quality personal and business financial solutions. Desert
Schools is your full-service financial provider, from savings and
lending to investments and Online Banking. To learn more visit,
www.desertschools.org.
About Diebold
Diebold, Incorporated (NYSE: DBD) is a
global leader in providing innovative self-service technology,
security systems and related services. Diebold has approximately
16,000 employees worldwide and is headquartered near Canton, Ohio, USA. Visit Diebold at
www.diebold.com or on Twitter:
http://twitter.com/DieboldInc.
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SOURCE Diebold, Incorporated