AMSTERDAM, Oct. 4, 2016 /PRNewswire/ -- SkyTeam, the global
airline alliance, has introduced an online, retroactive credit tool
to make it easier for frequent flyers to keep their account
balances up-to-date. Already available across most of SkyTeam's 20
members, the tool works in real-time to validate retroactive
requests for eligible flights in a matter of clicks.
The new tool eliminates the need for manual processing of
post-travel claims such as when a Frequent Flyer Program (FFP)
number has not been entered into a reservation. Customers simply
log into their FFP account, enter their flight details and the
system validates the request in seconds. Eligible flights are
credited to their account automatically and retroactive requests
can be made as little as one week after the date of travel – the
shortest time frame in the industry.
"We are offering a fast, simple and seamless way to claim
missing miles across the alliance for our more than 200 million
frequent flyers," said Michael
Schutzbank, SkyTeam's Director for Customer Loyalty.
"Uncredited flights can make a difference when it comes to a
customer's status level or being able to claim an award ticket, but
this quick and easy solution ensures our frequent flyers benefit
from every mile flown."
"SkyTeam's new retroactive credit tool is another example of how
our alliance is leading the industry in customer-centric
innovation," said Perry Cantarutti,
SkyTeam's CEO and Managing Director. "Loyalty is a key focus for
SkyTeam. We greatly value our frequent flyers and our ongoing
investment in technology will continue to deliver value both for
customers and our member airlines by enhancing every aspect of the
travel experience."
Offering aligned customer benefits alliance-wide is a priority
for SkyTeam and the remaining airlines will be implementing the new
tool over the coming months. SkyTeam was also the first airline
alliance to deliver a consistent series of airport benefits across
its network, when it launched SkyPriority in 2012.
About SkyTeam: SkyTeam is the global airline alliance
with 20 member airlines working together to offer seamless
travel on an extensive global network. From top hubs around the
world, SkyTeam members provide reliable and comfortable journeys to
over 1,060 destinations. SkyTeam customers can unwind in 672
lounges as they travel, earn and redeem Frequent Flyer Miles.
SkyTeam Elite Plus customers are eligible for SkyPriority services.
The 20 members are: Aeroflot, Aerolíneas Argentinas,
Aeroméxico, Air Europa, Air France, Alitalia, China Airlines,
China Eastern, China Southern, Czech
Airlines, Delta Air Lines, Garuda Indonesia, Kenya Airways, KLM
Royal Dutch Airlines, Korean Air, Middle East Airlines, Saudia,
TAROM, Vietnam Airlines and Xiamen Airlines. SkyTeam welcomes 665
million customers each year on more than 17,340 daily
flights to 1,062 destinations in 177 countries.
www.skyteam.com / www.facebook.com/skyteam /
www.youtube.com/user/skyteam
Delta Air Lines serves nearly 180 million customers each year.
In 2016, Delta was named to Fortune's top 50 Most Admired Companies
in addition to being named the most admired airline for the fifth
time in six years. Additionally, Delta has ranked No.1 in the
Business Travel News Annual Airline survey for an unprecedented
five consecutive years. With an industry-leading global network,
Delta and the Delta Connection carriers offer service to
319 destinations in 57 countries on six continents. Headquartered
in Atlanta, Delta employs more
than 80,000 employees worldwide and operates a mainline fleet of
more than 800 aircraft. The airline is a founding member of
the SkyTeam global alliance and participates in the
industry's leading transatlantic joint
venture with Air
France-KLM and Alitalia as well as a joint venture
with Virgin Atlantic. Including its worldwide alliance partners,
Delta offers customers more than 15,000 daily flights, with key
hubs and markets
including Amsterdam, Atlanta, Boston, Detroit,
Los Angeles, Minneapolis/St. Paul, New York-JFK and
LaGuardia, London-Heathrow, Paris-Charles de
Gaulle, Salt Lake
City, Seattle and Tokyo-Narita. Delta has invested
billions of dollars in airport facilities, global products and
services, and technology to enhance the customer experience in the
air and on the ground. Additional information is available on
the Delta News Hub, as well as delta.com,
Twitter @DeltaNewsHub, Google.com/+Delta, and
Facebook.com/delta.
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SOURCE Delta Air Lines