MELVILLE, N.Y., Aug. 8, 2016 /PRNewswire/ -- When dealers
can manage orders more efficiently, their customers can start
realizing the benefits of business solutions
sooner. Re-inventing the way Canon solutions are offered to
its authorized dealers, Canon U.S.A. Inc., a leader in digital imaging
solutions, is proud to announce the Canon Business Services
Platform, a self-service portal designed to strengthen dealers'
solutions offerings, helping them build the future of their
customers' success.
This user-friendly, online marketplace and virtual storefront
provides authorized dealers with a simple way to offer, order,
manage, bill and deliver subscription-based document and
information management solutions from Canon. With the ability to
help channel partners manage SaaS solution sales, this platform
empowers dealers with the opportunity to enhance relationships with
their customers by making it simple to order subscription-based
Canon solutions and to access support information, such as the
overall configuration and term end-dates.
Key Features and Benefits for the Dealer and Customer
include:
- Online marketplace and e-Commerce: The Canon Business
Services Platform can enhance the overall ordering experience for
dealers and their customers by placing available solutions and
information necessary to place an order, on one landing page,
making it simpler to purchase subscription-based Canon solutions.
This streamlined approach helps provide customers with faster
turnaround service, helping ensure that customers receive their
solutions sooner.
- Centralized management: The more efficient the dealer,
the better the customer experience. By placing the availability of
Canon's subscription-based solutions online and in one location,
tenant information associated with orders placed on the Canon
Business Services Platform is also available online and in one
location. This provides dealers with a way to centrally manage
their customers' subscriptions, which can include visibility into
all subscriptions sold, adding subscriptions, renewing
subscriptions, billing information, subscription expiration dates
and notifications, as well as the ability to activate, deactivate
and transfer device licenses.
- Flexible offering: The Canon Business Services Platform
allows the customer to receive the right solution at the right
time. By making Canon's subscription-based solutions available
online, and with the ability to centrally manage those solutions,
licenses and maintenance and support can be sold and added to an
account on a monthly basis and/or on a device basis, which can even
extend to selling additional functionality to existing
accounts.
- Dynamic/On-time billing: Selling and billing for
subscription-based solutions can often result in delayed invoicing,
delayed payments and often complicated order placement. However,
with the Canon Business Services Platform, customers experience a
simpler ordering and invoicing experience, as dealers can handle
billing from one centralized location, online and on-time with
flexible and auto-calculated billing for licenses, monthly add-ons
and maintenance and support.
- SaaS dealer: By delivering Canon's subscription-based
solutions online, dealers can easily manage the Canon SaaS
solutions they sell. SaaS has numerous benefits to organizations,
including high adoption, lower initial costs, painless upgrades and
seamless integration. Therefore, having the ability to properly
deliver SaaS can provide dealers long standing in their accounts
and expand the solutions portfolio they provide to
businesses.
- Cost/Waste Management: Today's businesses are accustomed
to managing billing and payments online. With the processes for
selling, managing and billing all in one online, central location,
the need for paper-based invoicing, billing and storage can be
eliminated, reducing order infrastructure costs and paper use, and
providing organizations with a modern, simplified customer
experience.
Availability
The Canon Business Services Platform is
now available to all Authorized Canon channel partners.
For more information about Canon U.S.A., visit
https://www.usa.canon.com.
About Canon U.S.A.,
Inc.
Canon U.S.A., Inc., is
a leading provider of consumer, business-to-business, and
industrial digital imaging solutions to the United States and to Latin America and the Caribbean (excluding Mexico) markets. With approximately
$31 billion in global revenue, its
parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S.
patents granted in 2015† and is one of Fortune Magazine's World's
Most Admired Companies in 2016. Canon U.S.A. is committed to the highest level of
customer satisfaction and loyalty, providing 100 percent U.S.-based
consumer service and support for all of the products it
distributes. Canon U.S.A. is
dedicated to its Kyosei philosophy of social and
environmental responsibility. In 2014, the Canon Americas
Headquarters secured LEED® Gold certification, a recognition
for the design, construction, operations and maintenance of
high-performance green buildings. To keep apprised of the latest
news from Canon U.S.A., sign up
for the Company's RSS news feed by
visiting www.usa.canon.com/rss and follow us on
Twitter @CanonUSA. For media inquiries, please
contact pr@cusa.canon.com.
†Based on weekly patent counts issued by United States Patent
and Trademark Office.
Availability, prices and specifications are subject to change
without notice.
All referenced product names, and other marks, are trademarks of
their respective owners.
Canon U.S.A.
website:
http://www.usa.canon.com
For sales information/customer
support:
1-800-OK-CANON
Logo- http://photos.prnewswire.com/prnh/20160119/323578LOGO
To view the original version on PR Newswire,
visit:http://www.prnewswire.com/news-releases/canon-empowers-dealers-with-the-canon-business-services-platform-300310356.html
SOURCE Canon U.S.A., Inc.