Pitney Bowes (NYSE:PBI), a global technology company that
provides innovative products and solutions to power commerce, today
announced the winners of its 2016 Brilliance Awards. The annual
awards honor leading print and mail organizations - innovators,
early adopters and creative problem solvers - who are finding new
ways to streamline workflow, anticipate changes, increase
competitiveness and blend physical and digital technologies to
obtain the greatest value from their customer communications. The
winning businesses demonstrate world-class capabilities using
Pitney Bowes solutions to help achieve operational excellence,
ensure industry-leading compliance, create higher value
communications and deliver omni-channel customer engagement.
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Pitney Bowes Announces Winners of 2016
Brilliance Awards. From left: Debbie Pfeiffer, president, Pitney
Bowes Presort Services; Tom DeRosa, senior vice president, FIS
Output Solutions; Pat Doyle, owner and president, Barton &
Cooney; Paul Jorgensen, director of Output Services, HM Health
Solutions; Ben Bomhoff, vice president of Enterprise Systems,
Security First Insurance; Marissa Buckley, vice president of
marketing, Security First Insurance; and Jason Dies, president,
Pitney Bowes Document Messaging Technologies. (Photo: Business
Wire)
The 2016 Brilliance Awards winners include Barton & Cooney,
FIS, HM Health Solutions and Security First Insurance. Each honoree
was formally recognized today at the 2016 Pitney Bowes Innovation
Summit at the company’s Global Technology Center in Danbury,
Connecticut.
“We are thrilled to honor this year’s Brilliance Award winners
for how they’ve embraced innovation to improve client
communications, increase productivity, provide more value to their
customers and grow their businesses,” said Debbie Pfeiffer,
president, Pitney Bowes Presort Services. “From using the Pitney
Bowes Commerce Cloud and Industrial Internet to improve the
performance of their print and mail operations, to leveraging
personalized interactive videos as part of a tightly integrated
customer communications campaign, this year’s winners are changing
the way businesses communicate with their customers. Their examples
offer us a glimpse of the future of customer communications.”
2016 Brilliance Award Winners
Higher-Value Communications: Barton &
Cooney, Burlington, New Jersey
Over the past four decades, Barton &
Cooney has provided a broad range of mailing and lettershop
services to local, regional and national firms and, in recent
years, the company has made significant strides in growing its
business. The company was recognized in the Higher-Value
Communications category for providing an expanded range of printing
and mailing services locally, regionally and nationally. They
earned this award by successfully transforming their operation into
a White Paper Factory featuring a Pitney Bowes IntelliJet 20
Printing System to create higher value communications for their
existing customers and winning new business. The Pitney Bowes
IntelliJet 20 printing system has allowed them to increase
competitiveness, move monochrome work from toner to color lowering
their costs and improving their service level. And, through
“versioning on the fly,” Barton & Cooney is able to
substantially reduce their clients’ postage and handling fees.
“Pitney Bowes helped us transform into a
White Paper Factory operation to create higher value communications
for our existing customers and win new business,” said Pat Doyle,
owner and president, Barton & Cooney, “Very few companies can
offer our breadth of capabilities and the White Paper Factory
transition helped position Barton & Cooney as a major player in
the marketplace.” Barton & Cooney has also embraced Pitney
Bowes APS and Rival inserters, Client Success Services and Presort Services to improve productivity, as
evidenced by operational cost savings and a 50-percent increase in
throughput.
Operational Excellence: FIS, Jacksonville,
Florida
FIS is a global leader in financial services
technology, with a focus on retail and institutional banking,
payments, asset and wealth management, risk and compliance,
consulting, and outsourcing solutions. Its Output Solutions arm
provides a full contingent of computer output solutions/outsourced
statement printing, mailing and rendering with unparalleled
technological expertise and first-rate customer service. In the
Operational Excellence Category, FIS was recognized for the
operational efficiencies the company has created in recent years –
reducing operational costs and improving measures of control, while
consistently providing quality customer service, ultimately
allowing the company to expand offerings beyond the financial
market.
“Operational excellence is something all
high-performing companies strive for, but it is a particularly
relevant topic in the high-volume mail business”, said Tom DeRosa,
senior vice president, FIS Output Solutions. “We have been able to
achieve operational excellence in our business thanks to the hard
work of our employees and the relentless dedication to creativity
and innovation at the heart of our partnership with Pitney
Bowes.”
Industry Leading Compliance: HM Health
Solutions, Pittsburgh, Pennsylvania
HM Health Solutions (HMHS) is a subsidiary of
Highmark Health that provides innovative, technology-based
solutions to enable health plans to achieve top-line revenue
growth, reduce costs and gain economies of scale. Launched in 2014,
the organization provides multiple product lines, including
Medicare, Medicaid, commercial, and individual. Pitney Bowes is
proud to be a key strategic partner of HMHS as it continues to
grow, transitioning from an in-plant operation to a for-profit
organization renowned for security, integrity and industry-leading
compliance. HMHS was recognized in the Industry Leading Compliance
category for its use of DC Verify file-based processing, DFWorks
production workflow and productivity reporting, Client Success
Services and Presort Services to stay ahead of its competition. As
a demonstration of its ongoing commitment to innovation and
technology, HMHS is participating in beta testing of Pitney Bowes
Clarity solutions suite, a cloud-based IIoT solution for production
mail available via the Pitney Bowes Commerce Cloud. By connecting
industrial sensors, machine data, people and processes, Clarity
helps clients access new intelligence to drive higher levels of
operational performance. HMHS depends specifically on Clarity
Advisor to proactively monitor trends and patterns in order to
diagnose and resolve issues before they occur, resulting in
increased runtime capacity and reduced risk of downtime.
“The Pitney Bowes Clarity Solutions Suite
will improve our productivity by running diagnostic tests and
preventing production issues before they occur,” said Paul
Jorgensen, director of output services, HM Health Solutions,
“Clarity has been instrumental in enabling us to provide the
highest quality of service to our customers.
Omni-Channel Engagement: Security First
Insurance, Ormond Beach, Florida
Security First Insurance is a privately held,
family owned homeowners insurance company based in Ormond Beach,
Florida. The company earned its recognition in the Omni-Channel
Customer Engagement Category as an early adopter of Pitney Bowes
EngageOne Video. As a result, the company’s net promoter score and
word of mouth have increased significantly. 55 percent of new
customers watch their personalized videos and more than 75 percent
of those spend an average of four minutes with the technology to
better understand their insurance policies. "For the first time,
thanks to the EngageOne video technology, we are able to deeply
engage with our customers and create a meaningful experience that
resonates across demographic groups,” said Marissa Buckley, vice
president of marketing, Security First Insurance. Customer service,
engagement and loyalty – the already strong hallmarks of its
business – are all improving. “And beyond customer engagement,
Pitney Bowes’ technology has been the catalyst to shifts we’ve made
culturally to embrace the confluence of information technology and
marketing, which has become a requirement to survive in today’s
digitally connected, always on world.” said Ben Bomhoff, vice
president of enterprise systems, Security First Insurance.
The 2016 Brilliance Awards will be presented at the Pitney Bowes
Innovation Summit at the Pitney Bowes Global Technology Center in
Danbury, Connecticut. More than 125 clients and partners from more
than 15 countries attended the Summit from April 27 – April 28.
About Pitney Bowes
Pitney Bowes (NYSE:PBI) is a global technology company offering
innovative products and solutions that enable commerce in the areas
of customer information management, location intelligence, customer
engagement, shipping and mailing, and global ecommerce. More than
1.5 million clients in approximately 100 countries around the world
rely on products, solutions and services from Pitney Bowes. For
additional information, visit Pitney Bowes
at www.pitneybowes.com.
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Pitney Bowes Inc.Brett Cody, 203 351 6079Brett.Cody@pb.com
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